Retail Store Director

FC Dallas•Frisco, TX

47d

About The Position

Soccer90 is seeking a dynamic and experienced Retail Store Director to lead its $2M+ multi-store retail and eCommerce soccer operation in partnership with FC Dallas. This full-time leadership role requires a strategic thinker and hands-on operator with proven retail expertise. The ideal candidate is a fan of soccer who excels in team development, inventory management, visual merchandising, and data-driven decision-making. The Retail Store Director is responsible for driving overall business performance, operational excellence, and customer satisfaction across both physical and digital channels.

Requirements

Must be 18 years or older.
Must be available to work evenings, weekends, and holidays as needed.
3+ years of retail experience; soccer or sports retail experience strongly preferred.
Self-motivated, enthusiastic, and collaborative team player.

Nice To Haves

Bachelor’s degree in Business, Retail Management, or related field preferred.
Minimum 2 years of retail management/leadership experience with 3–5 direct reports.
Strong leadership, coaching, and team development abilities.
Proficient in retail analytics, budgeting, forecasting, and retail math.
Experience with eCommerce platforms (Shopify preferred), Google Ads, and Google Merchant.
Skilled in visual merchandising and store presentation standards.
Strong communication and interpersonal skills.
Highly organized with excellent attention to detail and problem-solving skills.
Ability to work a flexible schedule, including weekends and events.
Experience with Lightspeed Retail-X POS and NetSuite a plus.

Responsibilities

Oversee all daily retail operations, ensuring a clean, organized, and engaging store environment.
Monitor sales performance, KPIs, and retail trends to drive informed business strategies.
Develop and execute profitability plans, manage operational expenses, and ensure efficient store performance.
Lead inventory planning, purchasing, replenishment, and shrink control processes.
Implement visual merchandising strategies to highlight featured products, categories, and seasonal assortments.
Recruit, train, mentor, and manage retail team members; provide regular coaching and performance feedback.
Foster a customer-first culture focused on delivering exceptional service.
Collaborate with marketing to support in-store and online promotions, events, and seasonal campaigns.
Prepare and analyze weekly/monthly sales reports, inventory turnover, margin data, and labor metrics.
Identify new product opportunities based on market trends and customer insights.
Manage scheduling and staffing in alignment with labor budgets and business demand.
Ensure consistent execution of store opening/closing procedures and key-holder duties.
Maintain compliance with company policies, operational guidelines, and safety procedures.
Resolve escalated customer concerns professionally and promptly.
Oversee Soccer90.com operations including website merchandising and digital ad campaigns.
Stay current on soccer industry trends, key brands, product launches, and influencers.
Build and maintain relationships with vendors to support merchandising and promotional needs.
Support order fulfillment and customer service for eCommerce operations.
Cultivate a positive, inclusive work culture that attracts and retains high-performing talent.
Other duties assigned by Sr. Leadership.