Retail Store Closing Lead - Part-Time

About the position

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Retail Store Closing Lead! The Retail Store Closing Lead is the visible leader on the sales floor, ensuring a consistently positive customer and associate experience. The Retail Store Closing Lead will circulate throughout the store and engage in customer and associate interaction, in a manner consistent with Our Burlington's Core Values, utilizing the Retail Store Closing Lead Sales Driving Priorities to provide coaching, recognition, and task follow up. The Retail Store Closing Lead will support the store leadership team by working closing shifts on nights and weekends as part of the leadership rotation schedule.

Responsibilities

• Role model for exemplary customer service behaviors.
• Provide a great Customer Service experience to all customers and associates with a high level of professionalism.
• Engage associates, promote open communication, provide recognition and coaching in the moment.
• Touch base with each associate to establish priorities.
• Monitor the front-end experience and ensure a great first and last impression.
• Observe and provide feedback to Customer Service Lead on speed of checkout, line management and friendliness.
• Review daily staffing, lunch/break schedules and cashier coverage.
• Assign back-up cashier to ensure timely processing during peak periods.
• Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover.
• Follow-up on assigned workload planner and tasks and ensure completion.
• Ensure associates understand the expectations and have the tool necessary to perform them.
• Conduct AM/PM store Rallies.
• Complete closing communication for opening Manager on Duty.

Requirements

• Ability to work a flexible schedule, including nights, weekends, and holidays as required.

Nice-to-haves

• Excited to deliver great values to customers every day.
• Take a sense of pride and ownership in helping drive positive results for a team.
• Committed to treating colleagues and customers with respect.
• Believe in the power of diversity and inclusion.
• Want to participate in initiatives that positively impact the world around you.

Benefits

• Competitive wage
• Flexible hours
• Associate discount
• Medical coverage
• 401(k) plan
• Up to 4 hours of paid time off annually after one year of service
• Up to 8 paid holidays
• Paid sick time in accordance with applicable law