Burlington-posted about 1 year ago
$23,920 - $23,920/Yr
Part-time • Entry Level
Huber Heights, OH
10,001+ employees
General Merchandise Retailers

The Retail Store Closing Lead at Burlington Stores is a part-time leadership role responsible for ensuring a positive customer and associate experience during closing shifts. This position involves engaging with customers and associates, providing coaching, and supporting the store leadership team in various operational tasks.

  • Role model for exemplary customer service behaviors.
  • Provide a great customer service experience to all customers and associates with a high level of professionalism.
  • Engage associates, promote open communication, provide recognition and coaching in the moment.
  • Touch base with each associate to establish priorities.
  • Monitor the front-end experience and ensure a great first and last impression.
  • Observe and provide feedback to Customer Service Lead on speed of checkout, line management, and friendliness.
  • Review daily staffing, lunch/break schedules, and cashier coverage.
  • Assign back-up cashier to ensure timely processing during peak periods.
  • Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recovery.
  • Follow-up on assigned workload planner and tasks and ensure completion.
  • Ensure associates understand the expectations and have the tools necessary to perform them.
  • Conduct AM/PM store rallies.
  • Complete closing communication for opening Manager on Duty.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as required.
  • Experience in retail or customer service roles.
  • Leadership experience or skills.
  • Competitive wage of $11.50 per hour.
  • Flexible hours.
  • Associate discount.
  • Medical coverage for part-time associates based on hours worked.
  • 401(k) plan for part-time associates.
  • Eligibility for up to 4 hours of paid time off annually after one year of service.
  • Eligibility for up to 8 paid holidays.
  • Paid sick time in accordance with applicable law.
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