Retail Store Associate

Goodwill Industries of Middle Tennessee•Dickson, TN

1d•Onsite

About The Position

The Retail Store Associate will provide customer service to donors and customers in daily operations of the store in an effort to reach preset sales goals. Our Retail Store Associates properly prepare donated items for retail sale. They thrive knowing that serving customers and donors is a priority. The Retail Store Associate will promote a positive work environment that celebrates our vision, mission and core values of Teamwork, Respect, Uprightness and Empowerment in every action and interaction with team members, donors, customers, management and persons served. This role involves essential functions such as cashier duties, including demonstrating an enthusiastic attitude, acting courteously, performing register tasks, following loss prevention procedures, maintaining visual presentations, and performing store housekeeping. Production responsibilities include pricing donated product to meet sales goals, selecting quality donated product for E-Commerce, promoting GIMT’s mission and values, keeping the store stocked, and preparing products for shipping. In all areas, the associate is expected to be readily available to customers, exhibit a high level of customer service, follow merchandising standards, comply with company policies and legal requirements, contribute to a safe environment, wear personal protective gear, and perform housekeeping duties.

Requirements

No High School Diploma or GED, required.
No previous experience required.
Ability to effectively communicate with supervisors, employees and customers.
Ability to work independently and coordinate multiple projects simultaneously.
Able to problem-solve, prioritize and be able to multi-task.
Excellent decision-making skills.
Strong attention to details.
Able to do basic math (addition, subtraction, multiplication and division) and manage a budget.
Able to operate cash register.
Basic computer skills (Basic Excel and E-mail).

Nice To Haves

Experience in retail, customer service or production is preferred.

Responsibilities

Demonstrates an enthusiastic, winning attitude at all times.
Acts courteously and with interest in each encounter with guests.
Performs register tasks including verifying funds, accurately counting down register, maintains cleanliness and stocking register areas.
Follows proper phone etiquette and uses paging system.
Follows all GIMT loss prevention procedures.
Maintains all floor visual presentations, i.e. houseware end caps, H-rack displays, shoe racks.
Performs store housekeeping duties as needed to include sweeping, mopping, vacuuming, wiping shelves and dusting (including store, processing area, donation center, restrooms and dressing rooms).
Ensures the proper rotation of all store merchandise.
Follows retail dress code policy.
Able to perform opening and closing procedures per retail policy.
Perform other duties as assigned by management.
Responsible for pricing donated product to meet production standards and goals for store sales.
Responsible for selecting quality donated product within Goodwill stores to meet goals for E-Commerce.
Promotes and adheres to GIMT’ mission and values.
Keeps store stocked in accordance with production goals by transferring saleable items to sales floor.
Prepares products for shipping in accordance with the standard operating procedure.
Readily available to customers and exhibiting a high level of customer service.
Be at designated work area ready to work by the scheduled time.
Accurately and efficiently follow GIMT merchandising standards, i.e.: product placement and stock rotation.
Knowledgeable of and complies with all company policies and procedures, as well as legal requirements, at all times.
Helps contribute to a safe, welcoming environment for employees and customers.
Wears personal protective gear.
Performs store housekeeping duties as needed to include sweeping, mopping, vacuuming, wiping shelves and dusting (including restrooms and dressing rooms).
Regular, reliable attendance, as defined in Goodwill’s attendance policy.