Retail Store Area Supervisor-(Key Holder) - Full Time

Ocean State Jobbers • Biddeford, ME

121d • $19 - $22

About The Position

The Store Area Supervisor role at OSJL oversees the daily operations and merchandising of assigned areas. They ensure smooth freight flow while prioritizing exceptional customer experiences, all under the guidance of a designated Team Leader. This role serves as a development path for future OSJL team leaders; associates in this role are highly encouraged to embrace opportunities for growth towards leadership positions.

Requirements

• 1 or more years professional experience in other retail environments required.
• Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred.
• Computer skills (i.e., Google platform, including, but not limited to, Email, Sites, Slides, Drive, Docs, Sheets; and Qlik).
• Availability to work as needed by the business including nights and weekends.
• Must be 18 years of age or older.

Responsibilities

• Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model.
• Bridge the gap between customers and corporate customer service, ensuring effective resolution for all.
• Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions).
• Create effective work schedules for your assigned area.
• Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment.
• Support training for store associates in your area, fostering opportunities for growth across all levels.
• Manage merchandise presentation, ensuring timely adherence to Company guidelines.
• Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow.
• Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks.
• Identify, separate, and display priority items effectively.
• Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies.
• Uphold all store safety and maintenance standards.
• When designated, supervise store operations, including opening and closing procedures.
• Operate a cash register as needed.
• Adhere to all Company policies and procedures.

Benefits

• 30% Associate Discount: Enjoy exclusive savings on our amazing products!
• Wellbeing Time & Care.com Access: We support your personal well-being and provide resources for your family's care needs.
• Generous Paid Time Off: Recharge and relax with Sick Time Pay, Vacation, and Holiday Pay.
• Comprehensive Health & Wellness: Medical, Dental, Vision, Life Insurance, Critical Illness, and Accident coverage.
• Flexible Spending Account (FSA): Pre-tax savings for healthcare and dependent care costs.
• Short-Term Disability: Income protection if unable to work due to a temporary illness or injury.
• Accolade Care: Personalized healthcare support and navigation.
• Eligible for Referral Bonus: Help us find top talent and get rewarded for it!
• Tuition Reimbursement: Support for continuing education.
• Profit Sharing Bonus: Share in our success.
• 401K: Retirement savings plan.

What This Job Offers

• Industry: General Merchandise Retailers