Retail Store Ambassador

Cozey • Chicago, IL

11d • $23 - $25 • Onsite

About The Position

Greet and assist customers, offering thoughtful furniture and design guidance based on their needs.
Build genuine rapport with customers and deliver a high-touch, customer-first experience.
Collect customer information, create draft orders, and ensure timely follow-ups to support conversion.
Maintain Cozey’s visual merchandising, cleanliness, and organization standards at all times.
Develop strong product knowledge, understanding features, benefits, and use cases of each collection.
Work collaboratively with the team to achieve sales goals and key store KPIs.
Participate in ongoing training to stay current on products, service standards, and store processes.
(For select team members) Support opening and closing procedures and act as a floor lead when assigned.

Requirements

• 1–2 years of experience in retail, sales, or customer service.
• Strong customer-first mindset with a friendly, approachable attitude.
• Excellent communication skills and confidence engaging with a wide range of customers.
• Ability to thrive in a fast-paced, team-oriented environment.
• Attention to detail and pride in maintaining a clean, organized, and visually appealing space.
• Flexible availability, including evenings, weekends, and holidays.
• Comfortable with physical aspects of the role, including standing for extended periods and lifting up to 50 lbs.

Nice To Haves

• Interest or experience in furniture, home décor, or lifestyle retail is a strong asset.
• Previous experience opening or closing a retail store is an asset for team members taking on Key Holder responsibilities.

Responsibilities

• Greet and assist customers, offering thoughtful furniture and design guidance based on their needs.
• Build genuine rapport with customers and deliver a high-touch, customer-first experience.
• Collect customer information, create draft orders, and ensure timely follow-ups to support conversion.
• Maintain Cozey’s visual merchandising, cleanliness, and organization standards at all times.
• Develop strong product knowledge, understanding features, benefits, and use cases of each collection.
• Work collaboratively with the team to achieve sales goals and key store KPIs.
• Participate in ongoing training to stay current on products, service standards, and store processes.
• Support opening and closing procedures and act as a floor lead when assigned.

Benefits

• Hourly rate between $23-25 USD, based on experience, plus performance-based bonus eligibility.
• Paid time off in line with local regulations.
• Dynamic, inclusive, and supportive team culture.
• Hands-on experience with a fast-growing retail brand in a high-visibility Chicago pop-up.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees