Retail Stand Lead | T-Mobile Arena

Compass Group • Paradise, NV

30d • $19 • Onsite

About The Position

The stand lead is responsible for both transactional level interaction with guests by providing a customer service experience that exceeds the customer's expectations, as well as basic supervisory responsibilities for a location within a venue on event day, or day-to-day staff management. They will perform several day-to-day tasks related to standard retail operations, staff oversight, and additional tasks as assigned by the management team.

Requirements

• Lift and transport up to 50 lbs
• Frequently reach, lift, stoop, bend and clean to maintain store area
• Walk and stand during entire shift
• Able to communicate effectively with managers, guests and teammates by speaking and comprehending English
• English reading, writing and math skills required
• Possible job hazards include but are not limited to: slips, trips, falls, burns, cuts and strains

Responsibilities

• Complete steps of service to ensure utmost guest satisfaction
• Describe product offerings, packaging/presentation, inventory, and pricing
• Establish rapport with guests/members
• Drive sales through engagement of customers, suggestive selling, and sharing product knowledge
• Exceed guest expectations
• Adhere to location appearance guidelines (checklist)
• Ensure all product is displayed and merchandised appropriately
• Respond to guest needs and requests
• Coach teammates on best practices and develop staff in accordance with best retail practices
• Other duties and tasks as assigned by supervisor/manager
• Ensure employees are following all applicable rules and regulations, as well as state laws, with regards to services, breaks, and best practices
• Provide leadership within a given area of the operation and communicates needs and challenges with management as appropriate
• Teach employees best practices as it relates to store standards on service and controls
• Identify areas of opportunity with staff and coaches appropriately
• Ensure highest levels and standards are met
• Follow tenders handling checkout guidelines
• Accurately use POS system
• Employ good safety and sanitation practices
• Practice proper product control and handling of all inventory and equipment
• Ensure all employees are following Levy Core principals by holding themselves and others accountable for store and service standards
• Communicate guest issues to management
• Adhere to Levy company guidelines as stated in team member training manual and employee handbook
• Manage and control floor inventory and product offerings
• Complete all assigned paperwork including checklists, inventory forms, transfer forms, and other paperwork as assigned
• Knowledgeable of Retail Cloud POS system
• Other duties and tasks as assigned by supervisor/manager

Benefits

• Instapay (early access to your wages) and high interest savings both through the One@Work app
• Associate Shopping Program
• Health and Wellness Program
• Discount Marketplace
• Employee Assistance Program

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees