Retail Specialist

Kaweah Delta Health Care District•Visalia, CA

1d•$22 - $34

About The Position

Kaweah Health is a publicly owned, community healthcare organization that provides comprehensive health services to the greater Visalia area in central California. With more than 5,000 employees, Kaweah Health provides state-of-the-art medicine and high-quality preventive services in our acute care hospital, specialized health centers and clinics. Our eight-campus healthcare district has 613 beds and offers comprehensive health services across a broad continuum of care. It takes a special person to work for Kaweah Health. We serve a region where the needs are great, which makes the rewards even greater. Every day, we care for people facing unique challenges and in need of healing. Throughout it all, our focus is to make a difference, and we do — in the health of our patients, our loved ones, and our community. As a Retail Specialist, ensures the smooth operation Kaweah’s retail environment. Manages cash handling, supports staff during peak hours, covers shifts for call-outs, and maintains high standards through quality assurance and staff training. This role is crucial in delivering exceptional customer service and maintaining operational efficiency.

Requirements

ServSafe Food Protection Manager Certification within six months of hire/transfer.
One year of experience in a high volume, fast-paced, casual dining restaurant or similar experience in a hospitality or institutional setting.
Hospitality and/or health care experience.
Working knowledge of local and state sanitation inspection programs.
Knowledge of retail pricing, displays, and inventory control practices.
Excellent verbal and written communication skills to interact with customers and staff effectively.
Ability to convey information clearly and provide instructions to new employees.
Strong analytical skills to identify issues and develop effective solutions quickly, especially during peak times or staff shortages.
Skills in training new employees, including explaining procedures and providing feedback to enhance performance.
Ability to take initiative, demonstrate reliability, and lead by example, particularly when training new staff or covering shifts.

Responsibilities

Accurately handle cash transactions, process refunds, and ensure the cash register is balanced at the beginning and end of each shift.
Assist and support staff during high-traffic periods to maintain optimal service levels and address customer needs promptly.
Provide coverage for staff call-outs and absences, ensuring adequate staffing levels are maintained to meet operational needs.
Train new staff on positions and mentor the staff members effectively.
Skills in training new employees, including explaining procedures and providing feedback to enhance performance.
Monitor and maintain QA logs to ensure compliance with company standards and address any discrepancies or issues promptly.
Train new staff members on company policies, procedures, and best practices to ensure a consistent and high-quality customer experience.
Deliver excellent customer service by addressing inquiries, resolving issues, and providing assistance as needed.
Assist with inventory management, including stock replenishment and monitoring for any discrepancies.
Contribute to the overall efficiency of store operations, including maintaining cleanliness and organization.
Demonstrates the knowledge and skills necessary to provide care and services appropriate to the population served on the assigned unit or work area.
Performs other duties as assigned.