Retail Specialist - Wayne City
About The Position
Responsible for providing exceptional customer service while supplying customers with timely & accurate information regarding accounts, products, rates, & services offered. Provide excellent customer service to service department, counter & phone customers. Provides recommendation for sales of additional related or needed parts or accessories. Timely and accurate processing of all in-store orders; completes orders by communicating with customers on pick-up or delivery status. Locating and obtaining merchandise for customers, whether in-stock, out-of-stock or non-stocked merchandise. Maints inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to Supervisor. Assists with preparing and maintaining professional showroom image and merchandise displays. Assists in keeping parts department clean and orderly. Routinely lifts items weighing up to 50 lbs.
Requirements
- High School diploma or equivalent experience
- Experience connecting with customers, maintain professional image, establish rapport
- Demonstrated basic understanding of the selling processes
- Demonstrated ability to manage multiple projects simultaneously with a degree of independence
- Experience using standard desktop load applications such as Microsoft Office and internet applications
Responsibilities
- Providing exceptional customer service
- Supplying customers with timely & accurate information regarding accounts, products, rates, & services offered
- Provide excellent customer service to service department, counter & phone customers
- Provides recommendation for sales of additional related or needed parts or accessories
- Timely and accurate processing of all in-store orders
- Completes orders by communicating with customers on pick-up or delivery status
- Locating and obtaining merchandise for customers, whether in-stock, out-of-stock or non-stocked merchandise
- Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations
- Assisting in cycle counts
- Following up on inventory discrepancies and expediting issues by reporting to Supervisor
- Assists with preparing and maintaining professional showroom image and merchandise displays
- Assists in keeping parts department clean and orderly
- Routinely lifts items weighing up to 50 lbs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
