Retail Specialist

Brightline Trains • Miami, FL

20h

About The Position

As a Retail Specialist, you will support Brightline’s Merchandise & Retail operations by executing merchandising programs, maintaining retail standards, supporting inventory accuracy, and assisting with performance tracking across stations and onboard environments. This role is execution-focused and operationally driven, ensuring products are properly displayed, priced accurately, stocked appropriately, and aligned with brand and Guest Experience standards throughout the Florida corridor.
If you’re a people-person looking for a role where you’ll be empowered to own your zone, inspired to learn, and have the confidence to bounce back from setbacks, this is the perfect opportunity!

Requirements

• Bachelor’s degree in Business Management, Supply Chain Management, or related field preferred
• 2+ years of proven experience in retail ope4rations and/or merchandizing in hospitality environment
• Hands-on experience supporting merchandising execution or inventory initiatives.
• Knowledge of retail merchandising standards, including planograms, visual displays, and pricing accuracy requirements.
• Understanding of product launch execution, seasonal resets, and promotional campaign implementation.
• Working knowledge of point-of-sale systems and retail practices.
• Strong attention to detail and consistency in executing standards.
• Basic understanding of pricing, margin, and retail performance indicators.
• Proficient in Microsoft Office applications, specifically, Excel, Word, and PowerPoint with experience in sale platforms.
• Excellent organizational, communication, and time management skills.
• Ability to collaborate effectively in a 24/7 operational environment.
• Guest-focused mindset with strong service orientation.
• Ability to manage multiple priorities in a fast-paced, team-oriented environment.
• Strong interpersonal skills for liaising with vendors and collaborating with cross-functional teams.
• Familiarity of the procurement processes, and vendor management.
• Data collection and basic analysis skills related to sales and inventory reporting.
• Training support skills to reinforce product knowledge with frontline teammates.
• Ability to identify operational gaps and merchandising opportunities through observation and analysis.

Responsibilities

• Merchandising Execution & Visual Standards
• Execute established retail merchandising standards, including planograms and display specifications.
• Support implementation of new product launches, seasonal resets, and promotional campaigns.
• Conduct routine retail walkthroughs to ensure pricing accuracy and visual standards compliance.
• Ensure POS signage and labeling are accurate and aligned with marketing direction.
• Inventory Management & Sales Support
• Assist with inventory monitoring and coordination to reduce shrinkage and out‑of‑stocks.
• Support data collection related to merchandise sales and inventory turns.
• Assist in the identification of cost savings and process improvement opportunities.
• Procurement & Vendor Coordination
• Coordinate and execute procurement processes, including vendor setup, purchase order creation, processing, and approval when appropriate.
• Assist with vendor coordination activities as directed.
• Operational Partnership & Issue Resolution
• Partner with Station and Onboard leaders to identify merchandising opportunities and operational gaps.
• Escalate operational concerns or guest‑impacting retail challenges to leadership.
• Monitor and review all Brightline communication channels, including our company intranet, bConnected, during work hours to ensure all company and department communications and notifications are promptly reviewed.
• Training & Product Knowledge Support
• Support product knowledge reinforcement efforts for frontline teammates.

Benefits

• Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level