Retail Specialist (WV)

Maui Jim • Kaanapali, HI

113d • $26 - $28

About The Position

At Maui Jim, you can expect a unique culture, a well-known brand, and the opportunity to grow with a company that has a great reputation. We offer an inclusive, collaborative and 'high touch' work environment that values the members of our 'Ohana. We work hard to develop our leaders who in turn develop their team members to reach their full potential, and we are committed to building a team that focuses on solid customer service. The major function of this position is as a Retail Specialist, where you are a vital leader in ensuring smooth store operations, providing exceptional customer service, and overseeing daily activities. You are responsible for key operational functions, including opening and closing, cash management, and maintaining operational readiness and team security. You will also partner with the store leadership team to drive sales and achieve business results by focusing on delivering a premium customer experience, fostering strong employee relations, and maintaining operational excellence, all while upholding Maui Jim culture and retail expectations.

Requirements

• High School Diploma required; 2 years of college education preferred.
• Minimum of 3 years of relevant leadership experience in a retail or similar client-facing environment with closing and opening responsibilities.
• Minimum of one year of experience in sales and merchandising (preferably retail goods).
• Experience in the eyewear industry is a plus, though not required.

Nice To Haves

• Excellent organizational skills and attention to detail.
• Positive, energetic, and sales-focused attitude with the ability to motivate and engage others.
• Flexibility to work varied shifts, including weekends and holidays.
• Exceptional customer service skills with the ability to efficiently and professionally manage customer inquiries and resolve concerns.
• Demonstrated ability to independently problem-solve and maintain composure in high-pressure situations.
• Creative, adaptable, and results-oriented mindset.
• Strong interpersonal and collaboration skills.
• Excellent communication skills, including the ability to present information effectively to diverse audiences.
• Ability to work efficiently under pressure and meet deadlines.
• Strong self-motivation, entrepreneurial spirit, and proven leadership abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with POS systems and data entry, with a typing speed of 20-30 words per minute.
• Professional appearance and demeanor, representing the brand positively to customers and team members.

Responsibilities

• Open and close the store according to standard operating procedures.
• Greet and welcome customers as they enter the store, creating a positive and inviting atmosphere.
• Foster long-term customer loyalty by proactively engaging with customers, providing personalized assistance with their shopping needs, answering questions, and resolving any issues that arise.
• Handle cash and credit card transactions accurately and efficiently.
• Assist the Assistant Store Manager in maximizing revenue by promoting sales and providing exceptional customer experiences that reflect the brand's values and principles.
• Assist with product flow, inventory management, restocking, and daily store maintenance, ensuring operational needs are met as directed by Store Management.
• Ensure the store's visual presentation consistently reflects the brand image by maintaining visual merchandising standards.
• Oversee POS procedures, ensuring accurate reconciliation, processing of returns, exchanges, gift cards, and discounts.
• Effectively resolve customer concerns and issues, maintaining composure and professionalism, even in high-pressure situations.
• Collaborate with team members to gather, analyze, and communicate customer feedback, and to identify opportunities for process and service enhancements.
• Maintain a clean, organized, and presentable sales floor, ensuring the store consistently meets brand and visual standards.
• Support inventory management and ensure the store is well-stocked at all times.
• Assist in training new team members and providing ongoing coaching and feedback to ensure their success.
• Assist with back-of-house duties, including receiving and merchandising products.
• Demonstrate deep knowledge of Maui Jim's product lines, trends, and customer needs, and communicate product offerings to meet customer preferences.
• Promote and adhere to store policies and procedures, particularly in relation to Point-of-Sale transactions.
• Perform other work-related tasks as requested or required.

Benefits

• Low Insurance Premiums on Medical, Dental, and Vision
• Flexible Spending Accounts
• Health Savings Accounts (with Company Match)
• Short Term and Long-Term Disability
• Voluntary Critical Illness, and Accident Coverages
• Tuition Reimbursement
• Paid Paternity and Maternity Leave
• Paid Time Off
• Paid Holidays
• Company Paid Life AD&D Insurance
• Voluntary Life & AD&D Insurance
• 401K Match
• Paid Bereavement
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED