Retail Specialist - New Castle

Youngstown Area Goodwill Industries • New Castle, PA

108d

About The Position

The Retail Specialist plays a vital role in ensuring the efficient operation of our donation centers and retail sales floor. This position is responsible for delivering exceptional customer service, processing donations, maintaining a clean and organized environment, and supporting Goodwill’s mission to empower the community. The Retail Specialist creates a welcoming and positive experience for donors and customers while upholding the values of Goodwill.

Requirements

• High school diploma or GED preferred but not required.
• Forklift operation experience a plus.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.
• Attention to detail and commitment to maintaining a clean and organized workspace.
• Team-oriented with a passion for supporting Goodwill’s mission.
• Previous retail or customer service experience is a plus but not required.
• Ability to lift and move up to 25 pounds and stand for extended periods.

Nice To Haves

• Forklift operation experience.
• Previous retail or customer service experience.

Responsibilities

• Greet donors warmly, express gratitude for their contributions, and assist with donation drop-offs.
• Sort, evaluate, clean, tag, and prepare donated items (e.g., clothing, books, household goods) for display on the sales floor.
• Maintain a clean, safe, and organized donation and retail area in compliance with safety standards.
• Assist customers in locating merchandise, answering questions, and promoting a positive shopping experience.
• Operate the cash register accurately, processing transactions and handling payments with professionalism.
• Collaborate with team members to ensure efficient operations and support Goodwill’s community-focused mission.
• Perform additional tasks as assigned to support retail and donation center operations.

Benefits

• Be part of a mission-driven organization that transforms lives through work.
• Opportunities for growth and development within Goodwill.
• Supportive and collaborative team environment.
• Employee discounts and benefits (for eligible positions).

What This Job Offers

• Education Level: High school or GED