Retail Specialist - Account Executive

Transport Enterprise Leasing•Chattanooga, TN

About The Position

Join us as a Retail Specialist – Account Executive where you’ll play a key role in supporting our team and driving operational excellence. This position is ideal for someone who thrives in a fast-paced environment, values collaboration, and is eager to grow professionally. The Retail Specialist – Account Executive is responsible for driving retail equipment sales within a defined area of responsibility by actively engaging prospective customers and walk-in traffic at TEL’s assigned retail location. The specialist will leverage in-depth knowledge of TEL’s products and focus on identifying and converting leads into sales opportunities while delivering exceptional customer service.

Requirements

Comprehensive knowledge of TEL’s Fleet Leasing products and services.
Energetic, motivated, and goal-driven with a strong work ethic.
Excellent listening, verbal, and communication skills, with the ability to identify common objections and effectively apply sales techniques to overcome them.
Strong mathematical proficiency, including the ability to calculate percentages, lease rates, and other financial metrics.
Effective problem-solving skills to address and resolve customer concerns and needs.
Exceptional customer service and interpersonal skills, with the ability to engage with diverse customer types.
Strong analytical skills for evaluating customer data and identifying opportunities.
Collaborative team player with a problem-solving mindset, committed to delivering an outstanding customer experience.
Open to coaching and continuous learning to develop new skills.
Proficiency in Microsoft Excel, Word, and other Microsoft Office applications.
Strong negotiation skills to drive successful sales outcomes.
In-depth understanding of trucking company operations and industry dynamics.
Highly organized with keen attention to detail and the ability to manage multiple tasks effectively.
Bachelor’s degree in “Business Management” or applicable business field or combination of equivalent experience and education.
Two or more years of experience in B2B sales in the transportation industry.
Proven track record of progressive responsibility in previous roles.
Experience with Salesforce or similar CRM platform.

Responsibilities

Develop and maintain a comprehensive understanding of TEL’s products and services, effectively communicating their value to customers by highlighting how TEL’s offerings enhance profitability and cash flow.
Collaborate with the sales team to identify, qualify, and nurture leads, assisting in the conversion of qualified prospects into successful sales opportunities.
Utilize Salesforce and other software tools efficiently to ensure thorough, accurate, and detailed documentation of customer interactions and sales activities.
Drive sales performance by achieving established sales targets within the designated Area of Responsibility (AOR), with a primary focus on retail truck and trailer sales.
Serve as the primary point of contact for assigned prospects, providing timely and professional assistance to address inquiries and sales-related needs.
Respond directly to customer inquiries or coordinate with internal departments to deliver superior customer service and support.
Proactively address and resolve customer concerns in a prompt and effective manner to maintain high levels of satisfaction.
Conduct market research to gather intelligence on competitors within the assigned AOR, identifying trends and opportunities to enhance TEL’s competitive advantage.
Stay informed on industry developments, including market trends and potential disruptions, to provide strategic insights and recommendations.
Perform additional tasks and projects as assigned by management to support business objectives.
Comply with all Standard Operating Procedures (SOPs) and company policies to maintain operational excellence and integrity.
Continuously learn, share, and implement improvements in all processes and responsibilities as needed to enhance the effectiveness of providing world-class service and support.