Retail Sourcing Specialist I

Atlanta Community Food Bank Inc•East Point, GA

2d•Hybrid

About The Position

The Retail Sourcing Specialist is responsible for building and maintaining relationships with over 600 retail partners to acquire food and resources that can be distributed to the community in support of the Food Bank’s mission. The Retail Sourcing Specialist also looks for opportunities to increase retail donations while strengthening existing donors and agency relationships with over 190 agencies.

Requirements

Demonstrated history in driving for results and steering relationships to achieve established goals
Demonstrated experience in successfully managing relationships with donors and/ or other external partners in growing revenue or steam lining processes
Strong track record of collaborating effectively with internal teams across departments.
Advanced proficiency in Microsoft Office, particularly Excel and Word, with the ability to quickly learn and adapt to new systems and platforms.
Strong communication, organization, and time-management skills, with the ability to manage multiple priorities

Responsibilities

Build and Sustain Relationships:
Identify, solicit, and onboard new donors
Maintain, and strengthen existing relationships while troubleshooting and problem-solving complex situations
Investigate, mitigate, and resolve issues that may arise between retailers and partner agencies
Perform daily contact (phone, email, visits) with retailers and retail agencies within assigned regions and provide documentation of visits
Respond promptly to calls and emails from retailers and partner agencies, prioritizing food rescue and high-quality customer service
Increase donation volume by educating retail staff on food recovery programs while ensuring compliance with company and Food Bank standards
Data and Administration:
Create, review, and distribute reports and maintain existing data spreadsheets, charts, and graphs, with an action plan where applicable
Analyze donation data to identify retailer donation trends and proactively communicate with retailers and/or agencies when patterns change
Share monthly data insights with retailers and partner agencies to support growth in donation volume and consistency
Complete additional administrative and reporting tasks as assigned by management.
Training
Onboard and train new retail partners on ACFB policies, procedures, and expectations.
Onboard and train retail agencies on various policies, procedures, and reporting platforms
Conduct annual training and policy updates, to include an overview of the retail MOU (Memorandum of Understanding),
Program Manual and any other related program documentation to ensure adherence and compliance.
Reinforce adherence to food safety standards and Food Bank requirements among retail partners and agencies.
Participate in Feeding America and other conference calls and trainings as needed.
Logistics
Collaborate with various Retailers and Partner Agencies to ensure timely donation pick ups
Partner with Network Growth, Compliance, and other internal teams to determine agency eligibility for the Supplemental Retail Donation Program based on proximity to retailers, agency capacity, and distribution schedules
Troubleshoot and resolve logistical challenges related to pickup schedules, capacity constraints, and service disruptions to minimize food rescue interruptions.