Retail Showroom and Sales Manager

Hitched•Washington, DC

12d•Onsite

About The Position

The full-time Retail Showroom and Sales Manager at Hitched is responsible for the overall success of the showroom and for ensuring that customers receive the excellent in-store shopping experience and customer service that the Hitched brand is known for. The role focuses on engagement ring sales, managing a team of jewelry sales associates, aiding upper management with driving appointments and maximizing revenue, and forming strategic local partnerships.

Requirements

A passionate advocate of the Hitched brand
Experienced in sales, customer service and retail management
Experienced in resolving unsatisfied customer issues or misunderstandings
Experienced in face-to-face, phone, and email communication etiquette
Experienced with Google Suite and comfortable with learning new software
Able to demonstrate a track record of improving sales figures and other KPIs
Knowledgeable of community events and other local happenings
Someone who can work independently and bring new ideas to the table
Available to work evenings and weekends on a full-time basis
Willing to go above and beyond to ensure goals are met

Responsibilities

Hire and train showroom staff
Manage team scheduling and maximize productivity
Manage team expenses and showroom budget
Meet directly with engagement customers and other high-end clientele
Meet or exceed sales goals and KPIs outlined by upper management
CRM management, pipeline management, and deal forecasting
Assist the operations team with order and inventory management
Create sales orders and complete cost of goods reporting
Generally, showcase a strong understanding of business fundamentals
Maintain a clean, sanitized, and organized showroom floor and storage room
Show leadership ability and capacity for growth beyond the showroom manager role
Perform other internal and showroom duties as needed