Retail Shift Supervisor

Chocoladefabriken Lindt • Tinton Falls, NJ

82d

About The Position

As a Shift Supervisor at Lindt USA, you will be joining a team that truly believes in you and your abilities to create a positive and engaging in-store experience for our customers. With 65+ wholly-owned Lindt Chocolate Shops in the U.S., our retail teams play an integral part in delivering legendary service and a premium experience to our customers. It takes a passionate, positive, highly engaged, confident, self-starter to win our customers over with every interaction. It is this passion for Lindt, knowledge of our product and commitment to our brand that keeps customers coming back again and again.

Requirements

• Proven sales background.
• Ability to take direction and effectively delegate and execute through others.
• Basic math and/or accounting skills.
• Prior retail experience, preferably in a specialty retail environment.
• Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds.
• Ability to climb, balance, stoop, kneel, crouch and reach with arms.
• High School Graduate or equivalent.

Nice To Haves

• Associates Degree.

Responsibilities

• Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district's achievement of the sale's plan.
• Models understanding and commitment to the store's sales mission and effectively communicates the mission to staff in actionable terms.
• Assists with development of each team member's individual commitment to the achievement of store's sales results.
• Models and effectively supervises staff to insure sales goals and external sales opportunities are achieved.
• Models Lindt standards through everyday activities.
• Monitors and escalates stock levels to Store Management in a timely manner to avoid out of stocks/overstocks/dated product.
• Support Store Manager with training sales staff in accordance with Lindt & Sprüngli guidelines and standards.
• Help to train sales staff in accordance with company standards.
• Assist with training and developing staff sales techniques.
• Escalate issues to Store Management in a professional and timely manner.
• Ensure store meets or exceeds company standards for operational controls and compliance.
• Inventory Control/Shrink.
• Cash Management (POS, Paperwork, logs, policies & procedures).
• Comply with all Quality Assurance policies & procedures.
• Maintain store cleanliness.

What This Job Offers

• Career Level: Entry Level
• Industry: Food Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees