Retail Shift Mgr

Seneca Gaming Corporation•Salamanca, NY

10d•$20

About The Position

The Retail Shift Manager is responsible for the retail store operations and coat check on an assigned shift. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

Requirements

Must be 18 years of age or older upon employment.
High school diploma or equivalent required.
Two (2) years retail experience required.
One (1) year of supervisory experience required.
Must have proficient computer skills.
Must possess excellent communication skills.
Ability to write routine correspondence and to speak effectively to the public, employees and customers.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Must have the ability to deal effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Adequate manual dexterity to operate office equipment.
Must be able to stoop, kneel, reach, pull and lift.
Must be able to climb ladders to restock merchandise on displays and shelves.
Occasional travel.
Must be able to effectively understand and communicate to candidates and employees.
Must be able to stand and walk for long periods of time, and move through all areas of the casino.
Medium work. Exerting up to fifty (50) pounds of force occasionally, and/or up to thirty (30) pounds of force frequently, and/or up to ten (10) pounds of force constantly to move objects.
Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.
Not substantially exposed to adverse environmental conditions.
Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Responsibilities

Manage gift shop/coat check operations, including Retail Clerks and Coat Check Attendants, on an assigned shift. Responsible for opening and closing stores.
Prepare weekly work schedules and assignments for the Retail Clerks Coat Check Attendants. May take on Timekeeper role, confirming hours worked for payroll.
Maintain records, run and submit reports as assigned.
Perform weekly inventory count of all stock in the stores to requisition needed merchandise from the warehouse. Price mark store items as assigned.
Perform a monthly physical inventory for auditing purposes.
Handle difficult customer situations within limits of authority.
Identify and follow up on special ordering of merchandise based on supply and demand.
Assist in the hiring process, interviewing and offering an opinion on new hires.
Train, motivate, and assist in performance evaluations of Retail Clerks and Coat Check Attendants.
Cover the sales floor and register when needed.
Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.