Retail Shift Lead - Millennium Park Coffeebar

Peet's Coffee•Chicago, IL

3d•$19 - $20•Onsite

About The Position

Do you want to be an “Intelli?” We do business differently to forge new paths in specialty coffee. We are pioneers in the direct trade model for buying coffee and creating coffee partnerships all over the world. We’re passionate about coffee, and that means we pay a bit more for coffee in order to buy direct and create long-term, collaborative relationships with our producers that grow exceptional coffee. The starting wage for a Retail Shift Lead in Chicago is $18.63 per hour. There is an extensive training program and a new hire generally should become full-bar capable within 90 days. After certification, the pay rate improves to $20.39 per hour. The position is eligible for tips. These average $7.00 -10.00/hr. Shift Leads in our Chicago coffeebars are part of the IBEW Local 1220 union. After a probationary period, employees are required to join the union and pay monthly dues. Why should you want to work for Intelli? We’re serious about coffee and we provide comprehensive training so you can provide exceptional service and high-quality products. You’ll improve your coffee knowledge exponentially and you’ll get to taste some of the best coffee in the world! We offer both paid vacation and sick time as well as 8 paid holidays. We offer a full benefits package to anyone who consistently works more than 20 hours per week. That means you’re eligible for medical/dental and vision insurance, as well as life insurance and disability coverage. You’ll get to work with some people that have shared values of being hospitable, they believe in mutual respect and are curious just to name a few. We do our best to work around your schedule. If you’re pursuing your education or have personal commitments, you won’t find us agreeing to your availability only to disregard it once you’re hired. Most shifts average about 7 hours. That means you’ll have time to live your life and pursue your passions. Our coffeebars are not open late night like most of the hospitality industry is. That means you still have a chance to meet up with friends after work and not miss out on the fun! We prefer to promote from within, and we nurture and identify potential in all employees. Leadership and Operations Support, demonstrate, and ensure proper store procedures from all staff, to include cash handling, attendance, product standards, and all other operational best practices Adhere to all company policies and protocols, both behind the bar and at the front of the house, including those for cash handling and safety, while maintaining a clean and organized workspace so fellow team members can locate resources and products quickly Ensure that the company’s brand is properly reflected by keeping a well maintained, clean, well-organized, and stocked coffee bar Uphold the company’s standards regarding merchandising, inventory, and rotation of store products Offer relevant, thoughtful ideas and suggestions for improving operations Ensure adherence to the company’s dress code, as well as all health and safety requirements Drink Quality/Education Prepare and serve coffee and tea beverages that adhere to the company’s freshness and quality standards ensuring that they consistently reflect the company’s recipe and presentation standards Complete the required training modules contained in the Retail Training Manual; Baristas are encouraged to pursue the completion of additional training modules Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies Educate customers and staff on all coffee and teas carried Assist in the training and development of new staff Attend training sessions to constantly advance education on coffee, tea, merchandise, and espresso bar skills; work with your Educator to further your barista skills Demonstrate an ongoing pursuit of education, training, and industry trends Customer Engagement Ensure customers are warmly received and welcomed; engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner Respond to questions, orders, and concerns with patience, confidence, and professionalism Engage customers about their drink preferences and tailor suggestions accordingly Facilitate easy dialogue with customers regarding other product offerings, including whole bean coffee, tea, complimentary food offerings, merchandise, as well as any current promotions. Participate in store-wide profit initiatives Offer strategic input or suggestions as to how to increase store profitability Demonstrate initiative with routine tasks

Requirements

High School Diploma or General Education Degree (GED), AND experience in the specialty coffee, retail, hospitality, and/or customer service industries
Ability to maintain a pleasant disposition and sense of urgency with helping customers
Demonstrate a passion for coffee and tea
Capability to interface and maintain effective relationships with co-workers and customers
A logical and methodological approach to problem-solving
Flexible, with the ability to multi-task in a highly demanding, stressful environment
Maintain a calm demeanor during periods of high volume
Ability to cooperate successfully as a member of a team
Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
Communicate clearly, honestly, and promptly
Ability to use available resources to answer questions
Maintain regular and consistent attendance and punctuality
Strong cash handling skills
Ability to read and speak English proficiently.
The employee is regularly required to see, talk and hear.
The employee frequently is required to stand, walk, sit; use hands to handle or feel; reach with hands and arms; and stoop, kneel, or crouch.
At times, may require more than 40 hours per week to perform the essential duties of the position.
Fine hand manipulation (keyboarding and register).

Responsibilities

Leadership and Operations Support, demonstrate, and ensure proper store procedures from all staff, to include cash handling, attendance, product standards, and all other operational best practices
Adhere to all company policies and protocols, both behind the bar and at the front of the house, including those for cash handling and safety, while maintaining a clean and organized workspace so fellow team members can locate resources and products quickly
Ensure that the company’s brand is properly reflected by keeping a well maintained, clean, well-organized, and stocked coffee bar
Uphold the company’s standards regarding merchandising, inventory, and rotation of store products
Offer relevant, thoughtful ideas and suggestions for improving operations
Ensure adherence to the company’s dress code, as well as all health and safety requirements
Prepare and serve coffee and tea beverages that adhere to the company’s freshness and quality standards ensuring that they consistently reflect the company’s recipe and presentation standards
Complete the required training modules contained in the Retail Training Manual; Baristas are encouraged to pursue the completion of additional training modules
Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers
Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
Educate customers and staff on all coffee and teas carried
Assist in the training and development of new staff
Attend training sessions to constantly advance education on coffee, tea, merchandise, and espresso bar skills; work with your Educator to further your barista skills
Demonstrate an ongoing pursuit of education, training, and industry trends
Ensure customers are warmly received and welcomed; engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner
Respond to questions, orders, and concerns with patience, confidence, and professionalism
Engage customers about their drink preferences and tailor suggestions accordingly
Facilitate easy dialogue with customers regarding other product offerings, including whole bean coffee, tea, complimentary food offerings, merchandise, as well as any current promotions.
Participate in store-wide profit initiatives
Offer strategic input or suggestions as to how to increase store profitability
Demonstrate initiative with routine tasks

Benefits

paid vacation and sick time as well as 8 paid holidays
full benefits package to anyone who consistently works more than 20 hours per week. That means you’re eligible for medical/dental and vision insurance, as well as life insurance and disability coverage
401(k) + Company Match
Health, Dental, and Vision insurance
Employee Discounts
Paid time off and Sick leave
Parental and Bereavement leave
Commuter Benefits
Employee Assistance Program
Life Insurance
Short and Long Term Disability Insurance