Retail Shift Lead (Full-time) 1900 hour + tips (tip pooling averages 5-12/hour)

Urbn Leaf • Vista, CA

244d • $21

About The Position

The Retail Shift Lead plays a key role in ensuring the smooth operation of the retail location during their assigned shift. The shift lead is the point of contact for Budtender and customer questions. The role focuses on providing excellent customer service, inventory management, and promoting a positive work environment.

Requirements

• High school diploma or GED.
• Prior retail or customer service experience (1-3 years).
• Knowledgeable in Microsoft Word, with advanced knowledge in Excel.
• Must be 21+ years old and pass a criminal background check requirement.

Responsibilities

• Provides excellent customer experience.
• Accurately log customer in computer systems.
• Accurate records customer transactions in POS system.
• Ensure all technology platforms are updated with the most current information (specials, events, marketing materials).
• Handles all returns, exchanges and employee purchases.
• Ensures inventory controller is notified of all returns so this may be communicated to the vendor and product replaced or credit given.
• Ensures all opening and closing duties are completed and the venue is completely secured before departing at night or opening in the morning.
• Ensures that all phases of the customer experience remain seamless and exceed their expectations.
• Appropriately authorizes discounts and other changes on sales receipts.
• Ensures all display cases have uniform offerings and accurate labeling.
• Executes marketing efforts as directed by the Retail Leadership team.
• Ensures proper ambiance and cleanliness within venue at all times.
• Keeps up to date on locations daily/weekly sales, promotions, and discounts.
• Assists in the training of new employees or processes.
• Oversees the floor to ensure staff is on task at all times.
• Maintains proper cash-handling procedures at all times.
• Accurately distributes cash tips to tip-pooling employees.
• Accurately accounts for all cash and points out cash variances.
• Reports personnel issues to manager.
• Other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• 401k
• Employee discount program
• Paid time off

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED