Retail Shift Lead - Blossom Hill Rd

Pet Food Express • San Jose, CA

408d • $41,600 - $41,600

About The Position

The Retail Shift Lead at Pet Food Express is responsible for coaching customers and leading Sales Associates in daily retail operations. This role emphasizes providing exceptional customer service and ensuring a positive shopping experience for both pets and their owners. The Lead Sales Consultant will engage with customers, enhance team knowledge through training, and oversee store operations, including cash handling and inventory management.

Requirements

• A passion for pets and people.
• Leadership experience, preferably in a retail setting.
• Eagerness to learn and grow within the company.
• Ability to work a flexible schedule, including weekends, evenings, and holidays.
• Must be able to lift, move, and carry up to 50 pounds safely.
• Ability to climb and balance using a ladder or step stool.
• Ability to stand, walk, bend, stretch, and engage in repetitive motions throughout the shift.

Nice To Haves

• Pet retail experience is a plus.

Responsibilities

• Actively approach and engage with customers, both human and pet.
• Answer customer questions about specific products.
• Provide tailored recommendations using the PFE Whole Life Approach.
• Participate in and lead daily training and continuous educational programs.
• Stay updated on new products and share knowledge with the team.
• Lead Sales Associates through store opening and closing procedures.
• Operate the cash register efficiently and friendly.
• Oversee the unloading of shipments and restocking of products.
• Maintain store cleanliness and visual standards.
• Support a culture of honesty and awareness of loss prevention.

Benefits

• Career advancement opportunities within the company.
• Leadership training and development programs.
• Generous in-store employee discount for employees and their families.
• Health insurance options including FSA, dental, and vision.
• 401k plan with employer match.
• Competitive Paid Time Off.
• Ability to bring well-behaved pets to work.
• Opportunities to participate in community impact events.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: No Education Listed