Retail Services Experience Supervisor
About The Position
As the Retail Services Experience Supervisor, you'll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager, you'll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences. About us As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes. Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here. Best Buy is an equal opportunity employer.Auto Req. ID1009943BR Location Number 000212 Citadel Crossings CO Store Address 3150 New Center Point
Requirements
- 1 year of experience as a supervisor or manager in business, military or related fields
- 1 year of experience in services, customer service or related field
Nice To Haves
- 1 year of retail experience
- Previous profit and loss (P&L) ownership, including forecasting for expense/labor management
- Experience driving key business performance indicators, such as revenue and operating income
- Experience analyzing business results
- Inventory control, technology repair and/or distribution experience
Responsibilities
- Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
- Provide work direction, ongoing training, career development and performance management to your employees
- Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance
- Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks
Benefits
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Furniture, Home Furnishings, Electronics, and Appliance Retailers
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
