Retail Services Experience Supervisor
About The Position
As the Retail Services Experience Supervisor, you'll be responsible for the operations and customer experience related to Geek Squad services for computer and cellphone repair and car electronics installations at the Best Buy store. In partnership with your General Manager and Services Experience Manager, you'll identify opportunities, implement plans and drive priorities to provide best-in-class employee and customer experiences. What you'll do Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences Provide work direction, ongoing training, career development and performance management to your employees Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks
Requirements
- 1 year of experience as a supervisor or manager in business, military or related fields
- 1 year of experience in services, customer service or related field
Nice To Haves
- 1 year of retail experience
- Previous profit and loss (P&L) ownership, including forecasting for expense/labor management
- Experience driving key business performance indicators, such as revenue and operating income
- Experience analyzing business results
- Inventory control, technology repair and/or distribution experience
Responsibilities
- Optimize schedules to ensure stores are staffed efficiently and employees are prepared to deliver great customer experiences
- Provide work direction, ongoing training, career development and performance management to your employees
- Manage and achieve key metrics and results, including customer satisfaction, turn time, productivity and revenue, and identify opportunities to improve performance
- Perform in-store leadership duties as needed, including opening, closing, cash management and manager-on-duty tasks
Benefits
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
