Retail-Service Team Member Early Mornings

Michaels • Saint Joseph, MO

387d

About The Position

The Retail-Service Team Member at Michaels Stores is responsible for delivering exceptional customer service, assisting customers in locating products, and ensuring a fast and friendly checkout experience. This role involves various tasks including merchandise recovery, stock management, and compliance with company policies to maintain a well-organized store environment.

Requirements

• Retail and/or customer service experience preferred.
• Ability to remain standing for long periods of time.
• Ability to move throughout the store and perform regular bending, lifting, carrying, reaching, and stretching.
• Ability to lift heavy boxes and access high shelves using a ladder or similar equipment.

Nice To Haves

• Experience in a retail environment.
• Knowledge of cash handling procedures.

Responsibilities

• Deliver friendly customer service and assist customers in shopping the store.
• Ensure a fast and friendly checkout experience and execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards, completing enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unloading, stocking, and planogram (POGs) processes.
• Complete merchandise recovery and maintenance, including the merchandise return/go back process.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Interact with others in an accepting and respectful manner, promoting commitment to the organization's vision and values.
• Cross trained in Custom Framing selling and production.

Benefits

• Flexible scheduling options.
• Employee discounts on store merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees