Retail Service Supervisor

Airtron•Austin, TX

18h

About The Position

Job Summary: The Retail Sales and Service Supervisor is a key member of the Division Leadership team, responsible for the daily operations for technicians and retail business. The Retail Sales and Service Supervisor is tasked with assisting with growth in the Retail Service business and increasing customer satisfaction, while continuing a strong focus on safety. Essential Duties/Responsibilities: Leads and develops service technicians Provides leadership, training and coaching to ensure optimal performance of the Retail Service team Promptly addresses performance issues Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times Meets or exceeds gross profit and consumer budgets; tracks progress monthly Provides regular performance updates to management Setting work priorities and evaluating workloads and schedules to maximize production. Ensure materials and equipment are ordered and distributed for scheduled jobs. Ensures all administrative guidelines are followed for timesheets, expenses, reporting and other operational paperwork Reviews invoices/paperwork submitted by field personnel daily to ensure all necessary information is recorded neatly and accurately Ensures team promptly completes all required training Assures all work performed in the field and in the office meets the highest quality standards Ensures that all permits are pulled and inspected as local code requires (as needed) Protects the company’s assets; monitors how trucks, tools and inventory are handled Responsible for effective hiring of all new team members and maintains adequate team staffing Continually searches for ways to improve process and operations Ensure materials and equipment are ordered and distributed for scheduled jobs. Follows all company policies and procedures, including but not limited to safety · Other duties as assigned Duties may vary by location. Minimum Requirements: High school diploma or GED equivalent; experience may be substituted for education 5+ years HVAC or related experience 5+ years Sales experience 3+ years experience leading a team Computer competency is required, including experience with Microsoft Excel, Word, and Outlook Ensure materials and equipment are ordered and distributed for scheduled jobs. Must be able to communicate in English effectively, both verbally and in writing. Excellent verbal and written communication skills. Valid driver's license required. Ability to work overtime with little notice; weekends hours may occasionally be required. Preferred Qualifications: Prior experience as a HVAC Sales and Service Supervisor Additional Knowledge, Skills and Abilities: Leadership skills and effective leadership behaviors Customer service mindset with both internal and external customers Ability to work independently and as part of team Ensure materials and equipment are ordered and distributed for scheduled jobs. Strong interpersonal communication and collaboration skills, with all levels of the organization Able to work in a fast-paced, high-pressure environment Strong organizational skills, attention to detail and the ability to multi-task Ability to build positive relationships with customers, both internal and external Safety mindset and acceptance of a safety culture Working Conditions: Open office environment Fast-paced environment Travel by vehicle to and from work locations Occasional exposure to customer homes as needed Comfortable working both indoors and outdoors, exposed to all weather conditions (including heat, rain, cold and wind) while wearing appropriate PPE Physical Requirements: Must be able to lift/move up to 20 pounds frequently Must be able to drive and operate a motorized passenger vehicle Must be able to wear required personal protective equipment (PPE) including but not limited to hard hat, safety glasses, ear plugs, masks/respirators, reflective safety vests, gloves and safety toe, construction-grade work boots Must be able to adhere to long periods of standing, walking or sitting Ability to hear, understand and distinguish speech and/or other sounds to operate phones or other office equipment safely With natural or corrected vision, able to see and focus for close, distance, peripheral vision with normal depth perception Ability to express or exchange ideas by means of the spoken word to impart oral information to others Ability to enter text or data into a computer by means of a traditional keyboard or 10-key numeric keypad Must be able to use arms and hands to reach overhead, signal, grab, hold, lift, turn, push and pull objects and tools Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Welcome to Airtron Careers! Airtron is looking for new team members to join us! We are more than just a heating and air conditioning installer and service provider, we are a family of hard-working, dedicated, and happy technicians, residential installers, warehouse workers, dispatchers, customer service representatives, project managers, estimators, controllers, executives, and more. Being an Airtron team member is rewarding and exciting, and every day we get to see our customers smile. We have earned our reputation for excellence. We are proud to work at Airtron, whether it’s in Ohio, Texas, Indiana, Maryland, North Carolina, or Tennessee.

Requirements

High school diploma or GED equivalent; experience may be substituted for education
5+ years HVAC or related experience
5+ years Sales experience
3+ years experience leading a team
Computer competency is required, including experience with Microsoft Excel, Word, and Outlook
Ensure materials and equipment are ordered and distributed for scheduled jobs.
Must be able to communicate in English effectively, both verbally and in writing.
Excellent verbal and written communication skills.
Valid driver's license required.
Ability to work overtime with little notice; weekends hours may occasionally be required.

Nice To Haves

Prior experience as a HVAC Sales and Service Supervisor
Leadership skills and effective leadership behaviors
Customer service mindset with both internal and external customers
Ability to work independently and as part of team
Ensure materials and equipment are ordered and distributed for scheduled jobs.
Strong interpersonal communication and collaboration skills, with all levels of the organization
Able to work in a fast-paced, high-pressure environment
Strong organizational skills, attention to detail and the ability to multi-task
Ability to build positive relationships with customers, both internal and external
Safety mindset and acceptance of a safety culture

Responsibilities

Leads and develops service technicians
Provides leadership, training and coaching to ensure optimal performance of the Retail Service team
Promptly addresses performance issues
Ensures that all direct reports comply with required safety standards and ensures that team members are safety conscious at all times
Meets or exceeds gross profit and consumer budgets; tracks progress monthly
Provides regular performance updates to management
Setting work priorities and evaluating workloads and schedules to maximize production.
Ensure materials and equipment are ordered and distributed for scheduled jobs.
Ensures all administrative guidelines are followed for timesheets, expenses, reporting and other operational paperwork
Reviews invoices/paperwork submitted by field personnel daily to ensure all necessary information is recorded neatly and accurately
Ensures team promptly completes all required training
Assures all work performed in the field and in the office meets the highest quality standards
Ensures that all permits are pulled and inspected as local code requires (as needed)
Protects the company’s assets; monitors how trucks, tools and inventory are handled
Responsible for effective hiring of all new team members and maintains adequate team staffing
Continually searches for ways to improve process and operations
Ensure materials and equipment are ordered and distributed for scheduled jobs.
Follows all company policies and procedures, including but not limited to safety
Other duties as assigned