Retail Service Specialist

AAA • Norwalk, OH

1d

About The Position

Retail Service Specialist Job Summary Greets members by phone and in person and determines the nature of service required. Either provides requested services or directs them to the appropriate area. May provide notary and/or DMV license transactions and services. Resolves problems and assists with administrative functions in absence of manager. Provides high level of customer service according to Club's Quality Assurance Standards. Job Duties In States offering DMV license services, provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures. Prepares TripTiks®; provides maps, tour books and other travel-related materials. Assists members with hotel and/or car reservations. Promotes and sells AAA memberships. Processes membership payments. Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature. Processes insurance payments and offers automatic renewal. Issues passport photos and IDP’s. Processes Travel Money product transactions; provides merchandise and attraction ticket sales. Balances and reconciles cash drawer; prepares daily deposits. Assists with daily, weekly and monthly reports. Performs notary services in accordance with the National Notary Association and Club procedures. Identifies cross-sell opportunities based on members’ product needs and service. Mentors and trains junior employees; assists with timekeeping and scheduling branch employees. Qualifications High School GED Required 4-6 years Branch Specialist 2 and/or 3 or related experience Preferred Solid computer literacy and data input skills Ability to effectively coach and mentor others Proficiency in State DMV licensing system Ability to work quickly and handle multiple tasks or assignments on a daily basis As required, obtains and maintains valid notary license. Notary Public - National Notary Association within 1 Year Preferred Travel Requirements Occasional travel to off-site business meetings or conferences. (5% proficiency) Benefits: Extraordinary medical/dental/vision/life benefits 401(k) Savings plan with company match Tuition assistance PTO for community volunteer programs Wellness program Employee discounts (membership, insurance, travel, entertainment, services and more!) Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.” AAA is an Equal Opportunity Employer

Requirements

• High School GED Required
• 4-6 years Branch Specialist 2 and/or 3 or related experience
• Solid computer literacy and data input skills
• Ability to effectively coach and mentor others
• Proficiency in State DMV licensing system
• Ability to work quickly and handle multiple tasks or assignments on a daily basis
• As required, obtains and maintains valid notary license.

Nice To Haves

• Notary Public - National Notary Association within 1 Year Preferred

Responsibilities

• Greets members by phone and in person and determines the nature of service required.
• Provides requested services or directs them to the appropriate area.
• May provide notary and/or DMV license transactions and services.
• Resolves problems and assists with administrative functions in absence of manager.
• Provides high level of customer service according to Club's Quality Assurance Standards.
• Provides registration services to members; maintains current knowledge of DMV regulations and completes all transactions according to State DMV and Club procedures.
• Prepares TripTiks®; provides maps, tour books and other travel-related materials.
• Assists members with hotel and/or car reservations.
• Promotes and sells AAA memberships.
• Processes membership payments.
• Upgrades basic memberships to those with higher value (Plus, Premier, etc.); offers automatic renewal feature.
• Offers automatic renewal feature.
• Processes insurance payments and offers automatic renewal.
• Issues passport photos and IDP’s.
• Processes Travel Money product transactions; provides merchandise and attraction ticket sales.
• Balances and reconciles cash drawer; prepares daily deposits.
• Assists with daily, weekly and monthly reports.
• Performs notary services in accordance with the National Notary Association and Club procedures.
• Identifies cross-sell opportunities based on members’ product needs and service.
• Mentors and trains junior employees; assists with timekeeping and scheduling branch employees.

Benefits

• Extraordinary medical/dental/vision/life benefits
• 401(k) Savings plan with company match
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees