Retail Security Supervisor

Andy Frain Services•Schaumburg, IL

4d•Onsite

About The Position

Provide security detail as outlined in the post orders and establish working relationships with customers, local law enforcement and fire departments. Security personnel will always perform job duties with a constant awareness of surroundings, making note of all activity that takes place in the assigned area. Security Officers must maintain a professional image and always demonstrate excellent customer service.

Requirements

High School Diploma and/or equivalent; Required
Minimum 2 years prior experience in loss prevention, life safety, CCTV systems and access computer system, one year of which must be in the capacity of a supervisory position within the Security Industry.
Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
State Guard License is required.
Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.
Must be able to meet and continue to meet requirements for specific skills, certifications or authorizations specified for the assigned site.
Knowledge of security operations and procedures.
Knowledge of supervisory practices and procedures.
Ability to provide positive direction and motivate performance.
Understanding of a variety of security and safety devices and controls.
Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form.
Ability to track and maintain schedule assignments.
Ability to be an effective team member.
Ability to maintain professional composure when dealing with unusual circumstances.
Courteous telephone manner.
Ability to adapt to various sites and changes in post procedures.
Ability to adapt to changes in the external environment and organization.
Ability to write routine correspondence, including logs and reports.
Good organizational skills.
Strong customer service and results orientation.
Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures.

Nice To Haves

CPR and First Aid Certification a plus.

Responsibilities

Be on time and report to post in full uniform.
Maintain professional image that includes greeting customers, visitors and employees in a polite and friendly manner.
Be proactive in knowing all revisions to post orders and general information distributed by the customer and AFS.
Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts.
Monitor cameras or equipment in a continuous fashion as outlined in the post orders.
Maintain a working knowledge of all emergency policies, procedures and regulations to be able to respond to alarms, incidents and emergency situations.
Complete Daily Activity Reports, Log Book entries, Incident Reports and all relevant reports related to job assignment.
Make recommendations to management on better safety and loss prevention processes as identified during daily routine.
Have knowledge of any life safety systems, fire panels, CCTV system computer, and other such equipment to complete job assignments. Ensure continuous and safe operation of all elevators and access doors. Know authorized contractor personnel who are responsible for maintenance and upkeep of equipment.
Ensure training and compliance guidelines are met as outlined by AFS and other agencies regulating the customer / market.
Communicate on a daily basis with Security Supervisor any new Security Issues or changes that need to be considered or implemented.