Retail Seasonal Associate

Valley Bank • Sea Bright, NJ

4h • Onsite

About The Position

The Retail Seasonal Associate is responsible for providing excellent customer service in a retail banking environment. This includes performing various customer transactions such as deposits, withdrawals, loan payments, and selling money orders and cashier's checks. The role requires the ability to effectively use banking technology like teller scanning equipment, cash recycling and dispensing machines, and assisting customers with coin machines. The associate must maintain a balanced cash box, complete end-of-day proof, and ensure compliance with the Bank's Code of Conduct and all policies and procedures. Meeting customer expectations and service quality standards is a key responsibility.

Requirements

• Excellent verbal and written communication.
• Excellent interpersonal - customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both customers and employees.
• Strong analytical, problem solving, and decision-making skills.
• Detail oriented, strong organizational skills, and high degree of accuracy.
• Ability to handle multiple projects simultaneously.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or scheduled form.
• Provides strong Customer Service Skills with the ability to engage customers in conversation regarding products and services.
• The ability to make sound decisions. This may include making on-the-spot decisions regarding customer transactions; weighing customer satisfaction issues with the Bank exposure to loss or fraud and the ability to think through and rationalize decisions.
• Proficient computer skills.
• High School Diploma, GED or currently attending high school or college.

Nice To Haves

• Prior cash handling and/or customer service experience preferred.

Responsibilities

• Ability to perform all transactions required by a customer and use appropriate technology to provide services effectively and efficiently.
• Services customers by processing deposits and withdrawals such as loan payments, holiday club payments and savings.
• Sells money orders and cashiers' checks.
• Performs duties related to processing or balancing individual cash box and the office work as necessary or assigned. Files signature cards and completing end of the day proof. Maintain and balance a cash box.
• Ability to utilize technology such as Teller Scanning Equipment, Cash Recycling and Cash Dispensing machines and support customers in the use of Coin Machines.
• Responsible for meeting customer expectations, achieving service quality standards and mystery shop expectations.
• Maintains knowledge and compliance with the Bank's Code of Conduct and all policies and procedures.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED