Retail Sales Support Manager

Living Spaces Furniture • La Mirada, CA

117d • $74,000 - $98,800

About The Position

The Sales Support Manager plays a vital role in developing store teams in Foundational Excellence, focusing on standard work, talent management, and operational execution. This position drives revenue growth and maintains high guest satisfaction through comprehensive onboarding and effective training.

Requirements

• Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business, design, retail management, sales, merchandising, or related field preferred.
• 5 years experience in direct customer interactive environment required; high volume.
• 3 years of management experience required.
• Proficient in Microsoft Office including Word, Excel, and PowerPoint.

Responsibilities

• Manage team member training and onboarding to ensure the effective implementation of onboarding programs.
• Support and mentor the training and onboarding coordinator to improve team member engagement and retention.
• Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience.
• Manage budgets and track financial performance to optimize costs and drive revenue growth.
• Create and maintain the retail store schedule to ensure optimal staffing levels that meet business needs.
• Minimize retail store risks by addressing errors in order processing and implementing effective training programs.
• Validate the execution of company procedures to minimize errors and enhance team member proficiency.
• Maintain optimal store staffing levels by recruiting candidates, conducting interviews, and completing the hiring process efficiently.
• Ensure high levels of guest satisfaction by effectively addressing concerns and resolving issues for escalated guests.
• Conduct accountability conversations as necessary to ensure compliance and promote a culture of responsibility.
• Conduct regular audits of store processes to minimize losses and identify areas for improvement.
• Oversee the daily operations of the store cash office, ensuring accurate cash handling and record-keeping.
• Oversee Café operations by ensuring adequate staffing levels and providing comprehensive training to team members.
• Oversee the operations of Kid's Spaces to ensure children's safety and compliance with all policies.
• Foster team member development to build a strong talent bench for the organization's growth.
• Oversee store sales and operations to ensure every guest is engaged and receives excellent customer service.
• Cultivate a positive store culture by acting as a servant leader, prioritizing the experiences of both guests and team members.

Benefits

• Medical
• Dental
• Vision
• 401(k) (full and part time eligible)
• Vacation
• Sick Time
• Flex Spending Account
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees