Retail Sales Specialist

SteelSeries•Chicago, IL

13d

About The Position

The Retail Sales Specialist plays a critical role in ensuring operational excellence for key retail and distribution partners. This position is responsible for the comprehensive management of product setup and content, meticulous tracking of promotions and Marketing Development Funds (MDF), and disciplined data administration. By executing these responsibilities, the Specialist provides Sales and Finance teams with accurate and timely information to support business objectives. This role encompasses full ownership of the product onboarding process within retailer systems, management and validation of promotional and marketing investments, and responsive operational support for the Sales Team to resolve issues that could impact revenue or customer satisfaction.

Requirements

3 -5 years of experience in Sales Operations, Retail Support, or Retail Account Administration, preferably with major retailers or distributors.
Exceptional attention to detail and organizational skills, with the ability to manage multiple product setups, promotions, and trackers concurrently.
Proven experience with promotional/MDF or sell-through credit programs and invoice/claim validation support.
Hands on experience with retailer portals and content platforms (e.g., Walmart SupplierOne/Retail Link, 1WorldSync, Bazaarvoice, Relevate, Bynder or similar).
Advanced proficiency in Excel.
Clear and professional communication skills for interaction with both internal and external partners.
Operates with urgency and demonstrates a “builder” mindset to drive continual improvement of processes and tools.

Responsibilities

Financial Validation & STC / Promo Audit Support Partner with Sales Directors, Accounting, and Finance to validate SOA, STC, and other promotional claim types.
Review and validate customer claims, credits, and invoices to ensure alignment with approved sales agreements, promotional calendars, and sell-through programs.
Confirm that all required documentation, approvals, and supporting materials are in place prior to claim approval.
Serve as a liaison between Sales, Accounting, and Finance to resolve claim discrepancies, questions, and escalations.
Identify and resolve any discrepancies between retailer claims, internal records, and promotional calendars.
Manage the product setup process for designated retailers and distributors, overseeing each stage from item creation through to launch.
Maintain precise product data and content, including specifications, pricing, imagery, and product detail page (PDP) copy, across retailer portals and PIM/DAM systems.
Collaborate with Sales, Marketing, and Product teams to collect and verify all necessary assets, ensuring that product listings remain accurate and current.
Maintain accurate spreadsheets and trackers for sales, promotions, MDF, product status, and portal submissions, performing data reconciliation across various systems.
Manage the UL Testing pipeline for applicable products and coordinate with global manufacturing and engineering teams to gather technical documentation under tight deadlines.
Document and enhance standard operating procedures related to product setup, promotion tracking, and data management.
Provide targeted operational support to the Sales Team, proactively addressing logistics, documentation, pricing, and promotional issues, as well as fulfilling ad-hoc data requests for customer meetings.