As a Retail Sales Specialist for our Microsoft products, you’ll engage with customers to understand their needs, preferences and budget while providing expert service and recommendations. You’ll maintain knowledge of Microsoft products through required trainings, certifications and self-development. In this role, you’ll make our customers feel excited, confident and appreciated by providing them with relevant and memorable solutions. What you’ll do Engage with customers in your department to support the customer experience, complete transactions, drive profitable growth and achieve sales goals Use skills learned from training to engage with customers, provide them with complete solutions and create positive experiences Use available tools to stay current on promotional initiatives and help drive profitable growth Generate future opportunities by discovering customers’ current and long-term tech needs Embrace our learning culture to continuously improve existing skills while acquiring new ones Maintain specified department merchandising and organization