Retail Sales Specialist - EFFY, Center City - Full Time

Macy's • Bethesda, MD

297d

About The Position

Be part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Summary The Vendor Paid Specialist is an exceptional colleague, affiliated with a brand specific vendor. They utilize vendor product knowledge and superior selling skills to drive revenue for the vendor/brand. They create an enhanced shopping experience, deliver exceptional service and always make the customer the priority. The Vendor Paid Selling Specialist advocates for the customer and communicates customer opportunities to their store leadership team and vendor representatives.

Requirements

• High School degree or equivalent.
• Minimum 1 year previous merchandising or retail experience.
• Ability to effectively communicate and present information to customers, peers and all levels of management.
• Basic math functions such as addition, subtraction, multiplication, and division.
• Able to use a calculator.
• Self-starter.
• Able to work independently and as part of a team.
• Must have good time management skills.
• Ability to follow through on projects in a timely manner.
• Must be comfortable with the use of computers and frequent use of RF equipment.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.

Responsibilities

• Deliver a memorable customer experience.
• Drive vendor sales by consistently demonstrating exceptional selling skills.
• Partner with Customer Experience Manager to identify business driving opportunities to drive top line sales.
• Provide an exceptional customer experience by ensuring the customer is always the priority.
• Leverage product knowledge to increase sales by educating and assisting the customer in making the best choice.
• Convert customers into clients.
• Maintain high customer readiness standards: deliver a clean, neat and easy-to-shop store environment.
• Ensure shortage prevention initiatives are executed.
• Perform other customer-facing, vendor specific duties as needed.
• Perform other duties as assigned.
• Regular, dependable attendance and punctuality.
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Job Type: Full-time
• Industry: General Merchandise Retailers
• Education Level: High school or GED