Retail Sales & Service Specialist - Northrim Building

Northrim BanCorp, Inc.•Anchorage, AK

72d•$59,011

About The Position

At Northrim Bank, our vision is to be Alaska's premier bank and employer of choice. We are looking for professional and knowledgeable employees who take pride in their work. We believe in providing value for our customers and communities. Are you a banking whiz with a passion for solving problems, empowering teams, and making processes smoother than a fresh stack of hundred-dollar bills? If you thrive in a fast-paced environment where your leadership, expertise, and customer-first mindset can make a real difference, then we want you on our team! As our Retail Sales & Service Specialist (RSS), you'll be the go-to expert supporting our branches with everything from operational guidance to policy maintenance, exception approvals, training, and-let's be honest-saving the day (a lot). We're not just any bank-we're a place where people come first, innovation is welcomed, and your voice actually matters. This is more than a job. It's a place to grow, lead, and make an impact. Ready to be the hero your branch didn't even know they needed? Apply now and let's make banking better, together.

Requirements

At least 5 years in branch operations, retail sales, and new accounts at a financial institution.
Deep knowledge of banking procedures and regulatory requirements.
Strong communication skills-you're a mentor, not just a manager.
Analytical chops to spot issues, solve puzzles, and streamline processes.
Independent, detail-oriented, and ready to lead by example.
A High School Diploma or equivalent (related military experience welcomed!)
Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Outlook)
The ability to juggle multiple priorities without breaking a sweat

Nice To Haves

Supervisory experience? That's a big plus.

Responsibilities

Be the operational superhero for branch teams when they need help beyond standard channels.
Help craft the best-in-class customer service experience by supporting procedures, training, and performance.
Work hand-in-hand with management to drive branch growth, streamline processes, and boost productivity.
Conduct branch visits (yes, you get to leave the desk sometimes!) to ensure things are running like a well-oiled machine.
Be a trusted source for complex product knowledge, compliance, and risk reviews-think IRA, HSA, and beyond.
Bring your ideas to the table and help shape procedures that keep us compliant and competitive.