TCC - WI Fitchburg - PT - Retail Sales Representative

TCC Wireless LLC•Fitchburg, WI

6h•Onsite

About The Position

The Retail Sales Representative (RSLSREP) thrives in a fast-paced and high-energy environment, serving as the crucial link between customers and the T-Mobile brand. This role requires an individual who is fun, energetic, and deeply knowledgeable about the wireless industry, including the latest phones and competitive pricing plans. As a member of the TCC Wireless family, the RSLSREP is expected to foster long-lasting relationships and meaningful connections with both customers and colleagues.

Requirements

High School Diploma or GED
At least 18 years of age
Minimum 6 months experience in retail and/or sales with a strong customer focus
Legally authorized to work in the United States
Ability to work nights, weekends, and holidays in a retail environment
Professional, energetic, honest, patient and empathetic
Ability to problem solve, analyze results, plan for the future, and make good decisions
Excellent written, verbal and interpersonal communications skills
Reliable transportation
Must be able to stand for long periods of time on the sales floor
Must be able to move and/or lift up to 25 pounds

Responsibilities

Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
Builds relationships with TCC Wireless employees and customers across all channels of the business.
Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
Ensures compliance with all company policies and procedures.
Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
RSLSREP is responsible for achieving assigned performance metrics.