TCC Wireless LLC-posted about 8 hours ago
Full-time • Entry Level
Onsite • Naperville, IL
1,001-5,000 employees

The Retail Sales Representative (RSLREP) enjoys a fast-paced and high energy environment. As an RSLREP you are the connection between the customer and the T-Mobile brand. You are fun, energetic and fierce about the wireless industry and knowing your gear inside and out – from the latest phones to the most competitive pricing plans. As a member of the TCC Wireless family, you have a passion for creating long lasting relationships and meaningful connections with not only your customers, but your business colleagues as well.

  • Provides world-class customer service including greeting customers in the stores, answering phones and assessing their needs.
  • Drives monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts, identifying revenue opportunities, and excelling in quality metrics.
  • Builds relationships with TCC Wireless employees and customers across all channels of the business.
  • Works with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
  • Ensures compliance with all company policies and procedures.
  • Maintains store appearance, back room, restrooms and individual work area according to the retail store standards.
  • Patiently explores customer needs regarding their experience with thoughtful questions and support with service activations, changes and bill payments, equipment replacement, selling accessories and processing price plan changes and upgrades.
  • RSLREP is responsible for achieving assigned performance metrics.
  • High School Diploma or GED
  • Minimum 6 months experience in retail and/or sales with a strong customer focus
  • Legally authorized to work in the United States
  • Ability to work nights, weekends, and holidays in a retail environment
  • Professional, energetic, honest, patient and empathetic
  • Ability to problem solve, analyze results, plan for the future, and make good decisions
  • Excellent written, verbal and interpersonal communications skills
  • Reliable transportation
  • Must be able to stand for long periods of time on the sales floor
  • Must be able to move and/or lift up to 25 pounds
  • Aflac Insurance
  • 401k match
  • Phone service discounts
  • Development and growth opportunities
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