Retail Sales Representative
About The Position
Vyve Broadband is a leading Internet provider serving largely non-urban communities in 16 states. Vyve Broadband offers an extensive range of broadband, fiber connectivity, cable television and voice services for commercial and residential customers. Residential services include high-speed Internet with speeds up to Vyve Gig, all-digital, high-definition video and fully featured digital voice. Why Join Vyve? We take care of our people so you can take care of business: Comprehensive Benefits - Multiple medical, dental, and vision options with 100% preventive care. Peace of Mind - Company-paid life insurance & disability coverage, with voluntary buy-up options. 401(k) with Company Match - Save for your future with our competitive retirement plan and employer matching contributions. Wellness Rewards - Earn up to $500/year just for completing checkups & screenings. Extra Perks - Pet insurance, identity theft protection, legal assistance, and more. Support Anytime - Free 24/7 telemedicine & virtual counseling for you and your family. Growth Opportunities - Leadership development, professional sales training & ongoing learning. • Various ways to earn: Uncapped commissions on sales Performance Reviews with Merit Increase Annual Bonus Paid career advancement training • Employees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice services Monday to Friday schedule!
Requirements
- 2+ years in customer service and/or sales industry; phone or face-to-face contact with consumers.
- Ability to multitask and handle multiple computer applications to assist customers.
- Strong organization and time management skills.
- Excellent interpersonal skills.
- Proficiency with PCs, Microsoft Office Suite and general intranet navigation. se of computers, keyboards and software applications.
- Ability to type 35 wpm.
- High School Diploma or GED.
Nice To Haves
- Bi-lingual (preferred).
Responsibilities
- Provides quality internal and external customer service by representing Vyve in a consistently courteous and professional manner
- Resolves simple & complex customer issues
- Demonstrates a strong passion for selling Vyve products and services
- Meets and exceeds monthly revenue sales targets
- Generates and/or maintains departmental reports as required
- Serves as a mentor to other team members, providing instruction, support and direction
- Initiating contact with customers and selling, resolving problems, answering questions, sending correspondence, and generating reports
- Accurately explaining bills and Company policies and procedures concerning prices, billing and service
- Determines customer needs and educates customer in order to sell or upgrade services
- Accurately documents all sales/order activity via online database system
- Processes customer payments accurately and balances daily transactions according to established cash management procedures
- Collects delinquent accounts
- Demonstrates integrity while accessing customer databases and/or paper reference material to locate customer records and research account history
- Issues, receives, and maintains records of customer-premise equipment
- Troubleshoot service-related problems with customers; tests customer-premise equipment
- May contact customers regarding company services to include outbound calls regarding bills, promotions, etc.
- Exercise positive and cooperative behavior that promotes teamwork
- Performs other duties as assigned
- Ability to travel as needed
Benefits
- Comprehensive Benefits - Multiple medical, dental, and vision options with 100% preventive care.
- Peace of Mind - Company-paid life insurance & disability coverage, with voluntary buy-up options.
- 401(k) with Company Match - Save for your future with our competitive retirement plan and employer matching contributions.
- Wellness Rewards - Earn up to $500/year just for completing checkups & screenings.
- Extra Perks - Pet insurance, identity theft protection, legal assistance, and more.
- Support Anytime - Free 24/7 telemedicine & virtual counseling for you and your family.
- Growth Opportunities - Leadership development, professional sales training & ongoing learning.
- Uncapped commissions on sales
- Performance Reviews with Merit Increase
- Annual Bonus
- Paid career advancement training
- Employees that live in our markets are eligible for courtesy cable including free or reduced priced video, internet AND voice services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
