Retail Sales Representative I, II, and III

Astound Broadband Job Postings•Stanwood, WA

20d•$17 - $26•Onsite

About The Position

Astound is a leading provider of internet, WiFi, mobile, and TV services, dedicated to connecting communities and empowering lives through innovative technology. We also keep businesses connected with dependable fiber infrastructure and internet solutions backed by award-winning service, helping organizations thrive in an increasingly connected world. At the forefront of digital transformation, we continuously evolve our offerings to meet the dynamic needs of our customers—delivering reliable connectivity and groundbreaking digital experiences. Our commitment to excellence extends beyond infrastructure. We invest in our people through personalized training, coaching, and a supportive work environment that fosters growth and opportunity. Employees are empowered to represent a superior telecommunications company while making a meaningful impact in the communities we serve. We offer a robust benefits package that includes rewards, recognition programs, and employee discounts—ensuring our team members are supported in both their professional and personal journeys. At Astound, we believe in creating astounding possibilities for everyone, everywhere. Where you will work: This position will be based in Stanwood, WA location, with the ability to travel into the nearest office and the field as needed A Day in the Life of the Retail Sales Representative I, II, and III: Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers Demonstrate Astound's various products and services to inbound customer traffic at the retail center Communicate current promotions and offers to all potential customers Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs Review customer’s current level of service and introduce new services as appropriate Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive Seek opportunities with customers to enhance the company’s image. Maintain a neat appearance, show respect and respect the customer’s property Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis Track sales progress and document productivity on sales forms/ reports as provided by the company Ensure all required paperwork is legible, complete and submitted in a timely manner

Requirements

Phone customer support/service related background in call center environment preferred
Exhibits strong interpersonal skills with the ability to relate to customers, peers, and management.
Is positive, pleasant, and respectful
Bilingual skills preferred
Friendly, enthusiastic and outgoing demeanor
Demonstrates a thorough knowledge of cable and data products and services
Ability to learn and retain new information and concepts quickly
Demonstrates ability to diagnose and solve problems
Exhibits the ability to follow direction and possesses the ability to follow through
Displays proven good judgment and proactive decision-making skills
Must possess the ability to adapt to change
Cable Television industry experience preferred
Telecommunications experience preferred
High school diploma or equivalent

Responsibilities

Sell target products and packages and effectively communicate system prices, channels, services and packages to customers and potential customers
Demonstrate Astound's various products and services to inbound customer traffic at the retail center
Communicate current promotions and offers to all potential customers
Establish rapport with visitors and engage them in the process of probing to match each one with the package that best fits their needs
Review customer’s current level of service and introduce new services as appropriate
Determine customers level of satisfaction with their service and take steps as needed to ensure that their experience with Astound is positive
Seek opportunities with customers to enhance the company’s image.
Maintain a neat appearance, show respect and respect the customer’s property
Provide accurate and efficient feedback to customer issues quickly and efficiently by improving personal technical knowledge and understanding of all services and equipment
Utilize billing system and other sales and marketing related tools to effectively identify and quickly provide answers to customer inquiries
Resolve customer questions and concerns efficiently by actively listening, communicating clearly and concisely, and assuring customer understanding
Process installation, service change, disconnects and trouble call work orders according to departmental policies and procedures
Receive customer payments, give receipts, enter payments to customer accounts and accurately balance cash drawer on a daily basis
Track sales progress and document productivity on sales forms/ reports as provided by the company
Ensure all required paperwork is legible, complete and submitted in a timely manner

Benefits

401k with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: 80 hours per year and increases based on tenure with the organization (PTO/Vacation is specific to our West region and could vary within other geographical regions.)
Paid Holidays: 7 days per year
Paid Sick Leave based on state and local ordinance (Sick leave is specific to our West region and could vary within other geographical regions.)
Tuition reimbursement program
Employee discount program

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