Retail Sales Operations Lead

Chamberlain Group • NC

80d • $112,791 - $185,820

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain®, are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. This is a management role within Chamberlain Group's Sales function. A successful incumbent is expected to (i) create effective and strategic in-store service and training plans by collaborating with key internal and external resources to assist in development and execution, and (ii) create in-store execution plans for each customer by identifying short/long range goals for accounts, establishing expense budgets, using customer needs analysis and identifying key performance indicators.

Requirements

• Bachelor’s degree; Preferred: Bachelor's Degree in Business, Communication and Marketing; Advanced Degree or Masters in Business Administration.
• 8+ years of relevant work experience.
• Strong public speaking skills.
• Able to travel up to 50% - domestically and internationally; valid driver's license.

Responsibilities

• Create effective and strategic in-store service and training plans by collaborating with key internal and external resources to assist in development and execution.
• Create in-store execution plans for each customer by identifying short/long range goals for accounts, establishing expense budgets, using customer needs analysis and identifying key performance indicators.
• Collaborate with sales management to identify opportunity areas and recommend account level changes and improvements.
• Assess and report on sales trends, performance reports, competitive pricing, promotional analysis, key customer support issues as well as competitive conditions across the Retail landscape.
• Identify resource needs, and coordinate third-party agencies to assist in service and training projects.
• Influence product development and end user support by providing customer feedback, strategic and operational input to Product Development and Engineering.
• Ensure performance targets are met by reviewing performance metrics and reports and developing action plans for continuous improvement for each individual team member.
• Maintain a high level of customer service by incorporating Chamberlain Group values and quality concepts in customer communications, resolution of issues and continuous improvement of customer support functions.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.
• Motivate and lead a high performance team by attracting, developing, engaging and retaining team members.
• Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies.
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one-on-one meetings, appropriate email, IM and regular interpersonal communications.
• Lead and motivate individuals and teams to create a workplace culture that is consistent with the Chamberlain Group mission, vision and values.

Benefits

• Comprehensive benefits package.
• 401k contribution.
• Participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees