Retail Sales Office Manager
About The Position
At Bank of Luxemburg, our mission is “To Have a Positive Impact on People’s Lives”. As a proud recipient of the 2025 Top Workplace award, we’re committed to creating an environment where employees feel valued, supported, and inspired to make a difference. As a Retail Sales Office Manager in Algoma, you’ll bring that mission to life every day—supporting customers, developing a high‑performing team, and strengthening the community you call home. Why You’ll Love Working Here We’re a community bank rooted in teamwork, transparency, continuous improvement, and genuine care for our customers and employees. You’ll enjoy: Health, dental, and vision insurance Paid time off to volunteer in the community Growth and development opportunities Competitive pay and paid time off for a health work/life balance A culture that celebrates collaboration, service, and doing what’s right What You’ll Do As the Retail Sales Office Manager, you’ll lead the daily operations, sales culture, and customer experience of our Algoma branch. Your leadership ensures our team delivers exceptional service while meeting business development goals. Key responsibilities include: Overseeing daily branch operations, internal controls, and service delivery Leading and coaching retail staff through regular one‑on‑one development Driving sales performance, business development, and referral activity Building strong customer relationships through account opening, follow‑up, and problem resolution Originating consumer loans and guiding customers through the lending process How You’ll Make an Impact Algoma is a community built on relationships and your work will help strengthen them. In this role, you will: Foster a positive, inclusive, and high‑energy team environment Support customers with financial solutions that meet their needs Lead sales and service initiatives that grow branch deposits and fee income Maintain a welcoming, professional branch environment Represent Bank of Luxemburg with integrity and community involvement Qualifications What You Bring What matters most is leadership, drive, and a passion for people. We’re looking for someone with: Three or more years of experience in retail, sales, or customer‑facing leadership Strong coaching, communication, and team‑building skills Ability to manage multiple priorities with accuracy and attention to detail Comfort with business development, goal setting, and performance management A commitment to confidentiality, professionalism, and community values Apply Today At Bank of Luxemburg, you’ll join a team that believes in continuous improvement, celebrates success, and supports your long‑term growth. Whether you’re advancing your banking career or bringing leadership experience from another industry, you’ll find a place where your contributions matter. If you’re ready to lead a team, build meaningful customer relationships, and make a positive impact in Algoma, we’d love to meet you. Join a bank that puts people first—every day.
Requirements
- Three or more years of experience in retail, sales, or customer‑facing leadership
- Strong coaching, communication, and team‑building skills
- Ability to manage multiple priorities with accuracy and attention to detail
- Comfort with business development, goal setting, and performance management
- A commitment to confidentiality, professionalism, and community values
Responsibilities
- Overseeing daily branch operations, internal controls, and service delivery
- Leading and coaching retail staff through regular one‑on‑one development
- Driving sales performance, business development, and referral activity
- Building strong customer relationships through account opening, follow‑up, and problem resolution
- Originating consumer loans and guiding customers through the lending process
- Foster a positive, inclusive, and high‑energy team environment
- Support customers with financial solutions that meet their needs
- Lead sales and service initiatives that grow branch deposits and fee income
- Maintain a welcoming, professional branch environment
- Represent Bank of Luxemburg with integrity and community involvement
Benefits
- Health, dental, and vision insurance
- Paid time off to volunteer in the community
- Growth and development opportunities
- Competitive pay and paid time off for a health work/life balance
- A culture that celebrates collaboration, service, and doing what’s right
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
101-250 employees
