Retail Sales Manager

MY WIRELESS•Los Angeles, CA

1d•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is seeking an experienced Retail Sales Manager to coach and develop team members into successful Retail Sales Associates. The focus of this role is on providing a best-in-class customer service experience and building a loyal client base, which will determine success. As a Retail Sales Manager, the day-to-day responsibilities include training and leading a team to deliver an extraordinary customer experience that exceeds sales targets. The manager will supervise the daily operation of a location, including hiring, scheduling, developing, and coaching a team to ensure consistently great customer experience, strong sales results, and quality store operations. My Wireless is a fast-growing AT&T Authorized National Retailer with over 240 locations throughout the US and Puerto Rico. The company's mission is to inspire team members through journeys that instill knowledge, habits, and skills to connect with customers to realize goals and aspirations. My Wireless maintains a fun and rewarding training program to develop each team member to be promotion ready, supporting the company's explosive growth.

Requirements

1 year management experience in a similar field
1 year retail or customer-facing sales experience
Ability to work flexible hours including evenings, weekends, and holidays
Demonstrated ability to meet performance and operation standards
Ability to motivate, lead, and coach to results
Strong organizational skills and attention to detail
Highly effective communication and interpersonal skills
Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent

Nice To Haves

Management experience preferably in the Wireless Industry
Bilingual (may not be required depending on location)
Bachelor’s degree
Retail or customer-facing sales experience in the telecommunications industry
Experience prospecting through outbound calls

Responsibilities

Train and lead a team to deliver an extraordinary customer experience that will exceed sales targets.
Supervise the daily operation of a location including hiring, scheduling, developing, and coaching a team to ensure consistently great customer experience, strong sales results, and quality store operations.
Achieve location goals by coaching and developing team members to achieve company-established Key Performance Indicators.
Maintain location staffing through employee retention, recruiting and team member training and development.
Build a steady client base by ethical and customer-centric business practices.
Establish business accounts by partnering with AT&T Signature team in holding community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in adherence to company standards and policies.
Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
Uphold the stability and reputation of the location by complying with legal requirements.
Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.

Benefits

Strong Base Pay and a commission and bonus schedule that rewards you for your hard work, dedication, and commitment to excellence
Ongoing paid training
Exciting career paths and growth potential
Uncapped commission program when meeting or exceeding sales goals
Medical, Dental and Vision coverage
Life Insurance
401(K) Retirement Program
Paid Vacation Time
Total Pet Plan and Pet Insurance
Employee Assistance Program
Discounts off our latest devices and AT&T service plans
Welcome kit of fun gear to get you started that includes 2 AT&T work shirts and personal protective equipment
Exclusive sales contests and incentives for hitting key AT&T initiatives