Retail Sales Manager

MY WIRELESS•Lansing, MI

22h•Onsite

About The Position

My Wireless, an AT&T Authorized National Retailer, is currently looking for an experienced Retail Sales Manager. As a My Wireless Retail Sales Manager, your ability to coach and develop your team members into successful Retail Sales Associates with focus on providing a best-in-class customer service experience and commitment in building a loyal client base, will determine your success in this role. Your day-to-day will include training and leading a team to deliver an extraordinary customer experience that will exceed sales targets. You will be tasked with supervising the daily operation of a location including hiring, scheduling, developing, and coaching a team to ensure consistently great customer experience, strong sales results, and quality store operations. My Wireless is a fast-growing AT&T Authorized National Retailer, with more than 240 locations throughout the US and Puerto Rico. Our mission is to inspire team members through journeys that instill knowledge, habits, and skills to connect with our customers to realize goals and aspirations, one milestone at a time. We maintain a very fun and rewarding training program for our staff to ensure that we develop each team member to be promotion ready so we can continue our explosive company growth.

Requirements

1 year management experience in a similar field
1 year retail or customer-facing sales experience
Ability to work flexible hours including evenings, weekends, and holidays
Demonstrated ability to meet performance and operation standards
Ability to motivate, lead, and coach to results
Strong organizational skills and attention to detail
Highly effective communication and interpersonal skills
Must be at minimum 18 years of age, legally able to be employed in the US and have a High School diploma or equivalent.

Nice To Haves

Management experience preferably in the Wireless Industry
Bilingual (Preferred but may not be required depending on location)
Bachelor’s degree
Retail or customer-facing sales experience in the telecommunications industry
Experience prospecting through outbound calls.

Responsibilities

Training and leading a team to deliver an extraordinary customer experience that will exceed sales targets.
Supervising the daily operation of a location including hiring, scheduling, developing, and coaching a team to ensure consistently great customer experience, strong sales results, and quality store operations.
Achieve location goals by coaching and developing team members to achieve company-established Key Performance Indicators.
Maintain location staffing through employee retention, recruiting and team member training and development.
Build a steady client base by ethical and customer-centric business practices.
Establish business accounts by partnering with AT&T Signature team in holding community events outside the store.
Maintain a clean and safe store environment through inventory counts, securing devices, and merchandising in adherence to company standards and policies.
Maintain operations by initiating, coordinating, and enforcing operational policies and procedures.
Uphold the stability and reputation of the location by complying with legal requirements.
Keep informed of professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks.

Benefits

Strong Base Pay and a commission and bonus schedule that rewards you for your hard work, dedication, and commitment to excellence
Ongoing paid training
Exciting career paths and growth potential
Uncapped commission program when meeting or exceeding sales goals
Medical, Dental and Vision coverage
Life Insurance
401(K) Retirement Program
Paid Vacation Time
Total Pet Plan and Pet Insurance
Employee Assistance Program
Discounts off our latest devices and AT&T service plans
Welcome kit of fun gear to get you started that includes 2 AT&T work shirts and personal protective equipment
Exclusive sales contests and incentives for hitting key AT&T initiatives