Retail Sales Manager

Duluth Trading Company•Kansas City, KS

7h•Onsite

About The Position

A successful Retail Sales Manager at Duluth Trading Company is expected to embody the 'Go for WOW!' standard of customer service, which involves treating customers exceptionally well and creating special experiences. The company, founded in 1989, aims to equip hard-working individuals with innovative gear and gadgets for a hands-on way of life, including Duluth workwear, Buck Naked Underwear, and AKHG. Duluth Trading Co. distinguishes itself through top-notch quality, immersive storytelling, outstanding customer service, and a belief in the 'go-all-in-and-dig-deep' spirit. They seek talented individuals who share these values and are eager to contribute to the company's legacy with a digital-first, innovative mindset.

Requirements

High school diploma or equivalent.
Customer Centric.
Takes pride in a job well done and shows ownership in the store.
Operates with integrity and trust.
Excellent communicator and listener.
Collaborates and functions as part of a team.
Performs other duties as directed.
Authorized to work in the United States without sponsorship.

Nice To Haves

Retail experience is preferred but not necessary.

Responsibilities

Develop an exceptional familiarity of the Duluth brand and comprehensive product knowledge to provide solution-oriented, friendly service to customers. Leads the store team to do the same.
Personally demonstrate a high level of service and engagement and set expectations for the team.
Manage floor coverage to engage the customer and drive the Duluth experience.
Ensure that customer profile information is accurately recorded.
Respond proactively, provide positive resolutions to customer concerns and be empowered to make decisions.
Maintain merchandise presentation according to Visual Merchandising standards and current floor-set and product messaging. Ensure the sales floor is customer ready.
Effectively set up sales and promotions with proper signing and communication.
Execute and supervise the handling of merchandise receipts and transfers quickly and accurately, including checking in, hanging, steaming, and visual merchandising on the sales floor.
Ensure company standards for cleanliness for the sales floor, stockroom, restrooms, cash wrap, and hospitality area.
Provide clear and consistent feedback to employees on a regular basis.
Adhere to all company guidelines, policies and programs and sets a positive example.
Understand, execute and train all cash-handling and reporting functions.
Process all register functions and ensure they are followed in the store.
Ensure the store is secured and respond to any alarms as directed.
Ensure the safety of employees and customers and communicate concerns to Store Manager or Assistant Store Manager.

Benefits

Multiple Medical plan options
Dental & Vision plans
Medical and Dependent Care Flexible Spending Accounts
Health Savings Account including company contributions
Company paid Life Insurance and AD&D
Company paid Short-Term Disability
Other various voluntary benefits including: Accident, Critical Illness, Hospital Indemnity, Long-Term Disability and Supplemental Life Insurance
401(k) Employer Match
Parental Leave
Paid holidays: New Year’s Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day
Generous Paid Time Off plan
Daily pay available
40% Employee Discount