Retail Sales Manager I (55006)

AAA Northeast•Village of Port Chester, NY

7d•Onsite

About The Position

Are you interested in joining a team that is continuously innovating to create the best experiences for members? Would you like to work for a company that has been rated a top employer and best place to work across the Northeast year over year? Do you want to be part of a company that is committed to giving back to the community?Jump-start your career with AAA Northeast! Take your leadership, sales, customer service, and operational skills to the next level by joining our branch team! Our Branch Manager I is a fantastic steppingstone role for candidates who want to grow and learn in a team environment! Our team enjoys fantastic benefits: best-in-class health plans, company matching 401(k), free AAA membership, vacation, holiday and sick pay, competitive salary, incentives and MORE! Make a difference in our members’ lives while enjoying a daytime schedule! Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you!

Requirements

Associate's Degree or 3-4 years of additional relevant experience Required and Bachelor's Degree Preferred
Customer Service experience, preferably in a Retail/Banking environment Required and Lead / Supervisory experience Required

Responsibilities

Sales Management: • In collaboration with the District Manager, manages the employment life-cycle process for branch operations staff, including hiring, training, coaching, pay management, counseling, and motivating a positive and successful team through performance management. • Develops, implements, and monitors a sales plan to meet and exceed goals through formal and informal coaching. Ensures that staff is thoroughly knowledgeable of club products. Maintains awareness of branch standing to goals and discusses with staff daily. Coaches and develops staff to drive set results/behaviors. • With the guidance and support of the District Manager, stays abreast of all business lines, sales goals and promotions. Helps to foster a partnership across business line goals and initiatives, provides support and direction as needed. Acts as a liaison with other business lines and their staff. • Promotes life-long learning & development and pathways to growth for staff and self within the department and the club overall.
Member Service: • Ensures overall member experience is met by handling member issues, managing wait times, checking office merchandise, monitoring interactions between staff and members and includes servicing members directly, includes all business lines in branch both in-person and over-the-phone. • Delivers accurate and timely information to employees and members regarding club products/services. Maintains department standards including servicing members in-person and over-the-phone and supporting club partnerships (such as, TSA, Registry Services).
Daily Operations: • Ensures company policies and procedures for the day-to-day management of the branch facility, including cash handling and security of the office. Responsible for the completion of various reports, including but not limiting to; daily cash report, discrepancies, daily registry reports, monthly inventory, and month end reports. • Works to ensure adequate staffing levels in the branch. As needed, processes in-branch and over-the-phone transactions, including registry services, to best ensure member transactions are completed properly. Assists in monitoring, returning, and taking phone calls. Transactions may include the handling of confidential documents and information, inputting information into databases and systems. Must be able to review applications and forms for completeness. • Oversees the maintenance and physical appearance of branch office, ensuring compliance with club standards including but not limited to PCI Compliance and Audit standards. Identifies needs for improvements and/or repairs and coordinates activity with Facilities. Works with other departments, ie HR, Safety, and IT as needed. • Represents club in local community, participating in civic events. Builds relationships with town council, Chamber of Commerce, police/fire departments, local businesses, and educational groups to enhance AAA presence. Organizes community outreach events and represents the Branch at club sponsored events. • Participates in special projects/events.