Retail Sales Leader

Hancock Whitney Bank • Bay Saint Louis, MS

233d

About The Position

The Retail Sales Leader coaches, directs, and motivates the front-line team for a geographical area within a region to achieve agreed upon sales and service targets.

Requirements

• Bachelor's Degree desired - equivalent experience is acceptable.
• Minimum 8-10 years Branch/Retail experience required.
• Minimum 5 years of sales experience in Retail/Branch Banking with a minimum of 5 years managing teams.
• Experience with financial statements, financial analysis, and business strategies.
• Planning, administration, and overall direction of staff.

Responsibilities

• Organize, develop, train, and coach front-line sales team to ensure they are motivated and trained to meet all sales and service targets.
• Weekly monitor performance to plan using the sales management process as outlined by Retail LOB.
• Conduct Weekly Impact Calls and Call Labs to assist with outbound calling skills.
• Hold weekly loan pipeline calls with bankers and investment calls with bankers and FAs.
• Review needs assessments to ensure needs-based selling.
• Review 2X2X2 process at each branch to ensure successful onboarding and Hancock Hospitality guidelines are in place.
• Accompany front line bankers on business development appointments.
• Monitor the sales performance of competitors in the local market.
• Work with business partners such as Wealth, Wholesale, Investment, Mortgage, and Small Business to achieve assigned referral and sales targets.
• Monitor CSP results and comments to ensure a consistent superior customer experience.
• Model leadership effectiveness by sharing best practices and recognizing team members weekly.
• Hold self and team accountable for execution of the sales and service process.
• Participate in local community events to foster brand awareness.
• Adhere to quarterly/annual expense budget in controllable line items.
• Reinforce vision, mission, and strategy through words and actions.
• Hold and document monthly coaching performance discussions with direct reports.
• Ensure high ethical standards in accordance with company core values.
• Perform other duties and special projects as assigned by Senior Management.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree