Retail Sales Leader

Express•St. Louis, MO

5d•Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com . We are on a mission to make fits and connections that inspire people to be themselves. Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 60+ Guideshop locations. Our Guideshops are in -real-life stores that deliver one-on-one service and expert fit advice. Don’t think traditional retail, Bonobos is something you haven’t seen before. The Bonobos team is vibrant, collaborative, and inclusive. We value self-awareness, empathy, intellectual honesty, positive energy, and judgment, often over experience. We’ve created a culture where collaboration and communication are paramount, all while making time for fun and celebrating extraordinary efforts. Bonobos is seeking a Lead Guide, otherwise known as a Retail Sales Leader , in our Guideshop . A Lead Guide is our version of a retail sales leader wh o is customer-obsessed, fit-focused, incentive-driven, and a sales powerhouse. Our Lead Guides use their product knowledge to deliver an exceptional customer experience in a unique retail setting . At Bonobos , we offer a best-in-class product assortment that includes a full wardrobe of better-fitting men’s clothing, for every guy, for every occasion, with clothes available to try on at our retail G uideshop locations. Our one-on-one, appointment-based experience offers customers both an alternative and complementary service to our web-based store . D on' t t hin k trad itional retail; what w e'r e buil ding you h aven ' t seen befor e.

Requirements

Have 2-5 years of retail or sales experience in a leadership capacity or relevant experience
Consistently achieve personal and overall store sales goals
Able to work a flexible schedule according to the needs of the business, including evenings, weekends, and holidays
Knowledge of men’s fashion, fabrics, styles and fit

Nice To Haves

Know or want to learn as much as possible about men’s fashion, fabrics, styles, and fit
Cultivate an environment of genuine connection where all customers and associates feel welcome, heard, and valued
A re enthusiastic about coaching and mentoring a team and inspired to l ead by example
Create and ensure a cohesive work environment that inspires engagement
Self-motivated and confident in your ability to network and generate leads
Strong time management , o rganizational skills and skilled at written and verbal communication

Responsibilities

Deliver an exceptional customer experience and maximize personal sales results
Coach Guides during scheduled shifts to provide an exceptional customer experience
Execute closing and opening Guideshop duties as a ssigned
Act as the leader and take on management responsibilities when the Guideshop Manager is not available
Support expense budget, payroll control and procedural compliance for Guideshop