Retail Sales Leader - Saginaw, Midland, Mt. Pleasant, MI

AAA-The Auto Club Group•Saginaw Charter Township, MI

About The Position

It’s a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD Job Type: Full time Exempt/Non Exempt: Salary Job Description: Position Description Primary Duties and Responsibilities (details of the basic job functions): Drive the achievement of sales, revenue and service goals across all ACG product lines within the Captive Agent channel in the assigned geography. Responsible for annual performance and successful operations of assigned captive channel locations to include the attainment of agency, product, membership, operational and customer satisfaction objectives. Develop and implement annual sales and captive channel operation strategies and initiatives. Assist leadership in the development and implementation of medium-term sales strategies focused on increasing market penetration, maintaining competitive edge and exceeding revenue expectations. Execute business plans designed to grow, protect and diversify relationships with current and potential customers. Participate in and/or support corporate-wide initiatives. Responsibilities include, but are not limited to: Oversight of operational activities, location facilities and personnel within assigned locations to include applying proven business techniques for budgetary management, process workflow improvements, managing multiple complexities and quality control procedures Building effective teams by meeting assigned agent and staff recruitment and retention expectations to include workforce management structures/resource allocation Working with the appropriate centralized units to recruit, onboard, performance manage and adequately support sales and service personnel Instilling and maintaining a culture that increases trust and encourages front-line employees to make decisions that are in the best interest of ACG and its customers/members Developing and aligning plans to manage multiple complex competing interests Motivating sales agents and staff to achieve high levels of performance, meet goals and contribute to the overall growth of ACG and the AAA brand Monitoring the competitive landscape in order to forecast growth opportunities and/or challenges and identify innovative means to address issues Ensuring key messages and rationale are effectively communicated in all directions and the escalation of issues which cannot be solved locally Collaborating with peers to guarantee the utilization of uniform, highly-efficient processes across the corporate footprint Cultivating positive business and community relationships and networks within assigned geography, state and across the corporate footprint Maintaining compliance with all sales, lines of business, corporate, Human Resources, local and government policies and regulations Supervisory Responsibilities (briefly describe, if applicable, or indicate none): Manage sales and service personnel in multiple captive agent locations. Select, hire, train, develop and discipline assigned staff in accordance with ACG Human Recourse policies and procedures.

Requirements

High School Diploma or equivalent
Possession of a valid State Driver’s License
Currently hold or able to attain and maintain appropriate State Property & Casualty licenses within timeframe designated by ACG leadership
May be required to attain appropriate State Life Sales licenses within timeframe designated by ACG leadership
Three years of experience in managing agents/staff, consulting/leading agents or assisting in the management/leadership of agents within one or multiple sales distribution channels
Experience in managing/leading agents/staff to include some or all of the following: Successful development of local insurance sales markets Determining and assigning sales, revenue, customer satisfaction, agent retention and operational goals for agents at multiple locations within assigned geography Proven track record of developing, implementing and monitoring annual sales and operational strategies necessary to exceed assigned annual goals (P&L targets, revenue, customer satisfaction and sales goals and performance objectives) Demonstrating effective issue identification and resolution techniques Managing operations, annual budgets and expenses to include implementing successful workforce management structures/resource allocation (Captive Agent Channel only) Leadership experience to include performance managing, leading, coaching/ mentoring resolving issues associated with assigned personnel/agents Motivating and enabling employees and sales agents to successfully meet objectives and goals Handling customer appeasements and ensuring high levels of customer satisfaction
Experience in assisting leadership with agent/staff development and oversight to include some or all of the following: Assisting management in the determination of sales, revenue, customer satisfaction, agent retention and operational goals for agents Proven track record of assisting management in the development, implementation and maintenance of annual sales and operational strategies necessary to meet/exceed assigned annual goals (P&L targets, revenue, customer satisfaction and sales goals and performance objectives) Analyzing local geographies and/or sales markets to identify opportunities for growth and advancement Coaching, mentoring and developing assigned sales force Assisting in the oversight of operations at retail sales locations
In-depth Knowledge of: Employee captive agents insurance sales channel operations Insurance and financial products, services and regulations Sales techniques and delivery systems Business drivers, marketing concepts, managing P&L, operational processes (i.e., in-bound/out-bound call strategy) and compensation plan design
Techniques used to: Influence and persuade others Select, develop and coach captive and non-captive sales agents Motivate and reward a successful sales team
Ability to: Adapt to changes while continuously making sound decisions Create and interpret sales models, results and return on investment reporting Demonstrate creativity and innovation in developing business, marketing and sales plans to meet the unique needs of assigned locations Demonstrate effective leadership skills to include motivating and influencing captive and/or non-captive agents and staff Complete management training curriculum including club/insurance related training for products and services offered by ACG
Willingness to relocate

Nice To Haves

Bachelor degree in Business Management, Marketing or a relevant field
Knowledge of: AAA club and travel or insurance products and services The Auto Club Group’s sales environment

Responsibilities

Drive the achievement of sales, revenue and service goals across all ACG product lines within the Captive Agent channel in the assigned geography.
Responsible for annual performance and successful operations of assigned captive channel locations to include the attainment of agency, product, membership, operational and customer satisfaction objectives.
Develop and implement annual sales and captive channel operation strategies and initiatives.
Assist leadership in the development and implementation of medium-term sales strategies focused on increasing market penetration, maintaining competitive edge and exceeding revenue expectations.
Execute business plans designed to grow, protect and diversify relationships with current and potential customers.
Participate in and/or support corporate-wide initiatives.
Oversight of operational activities, location facilities and personnel within assigned locations to include applying proven business techniques for budgetary management, process workflow improvements, managing multiple complexities and quality control procedures
Building effective teams by meeting assigned agent and staff recruitment and retention expectations to include workforce management structures/resource allocation
Working with the appropriate centralized units to recruit, onboard, performance manage and adequately support sales and service personnel
Instilling and maintaining a culture that increases trust and encourages front-line employees to make decisions that are in the best interest of ACG and its customers/members
Developing and aligning plans to manage multiple complex competing interests
Motivating sales agents and staff to achieve high levels of performance, meet goals and contribute to the overall growth of ACG and the AAA brand
Monitoring the competitive landscape in order to forecast growth opportunities and/or challenges and identify innovative means to address issues
Ensuring key messages and rationale are effectively communicated in all directions and the escalation of issues which cannot be solved locally
Collaborating with peers to guarantee the utilization of uniform, highly-efficient processes across the corporate footprint
Cultivating positive business and community relationships and networks within assigned geography, state and across the corporate footprint
Maintaining compliance with all sales, lines of business, corporate, Human Resources, local and government policies and regulations
Manage sales and service personnel in multiple captive agent locations.
Select, hire, train, develop and discipline assigned staff in accordance with ACG Human Recourse policies and procedures.