Retail Sales Lead

Dolls kill • Los Angeles, CA

257d

About The Position

As a Retail Sales Lead at Dolls Kill, you won't just sell clothes-you'll craft unique, unforgettable experiences for every customer who steps into our world. Your passion for fashion, brands, and trends will inspire and engage our shoppers, turning every visit into a chance to connect, share, and celebrate individuality. You'll be the face of the brand, radiating excitement and positive energy, and making every guest feel like a VIP. While your primary mission is to elevate the guest experience, you'll also play a key role in executing store initiatives and tasks, all while working closely with a team that's as passionate as you are. This is more than just a job; it's a chance to be part of something truly special.

Responsibilities

• Provide excellent customer service
• Understand and communicate daily, weekly and monthly sales targets
• Provide direction and guidance to Employees to identify and address opportunities
• Ensure the implementation of plans for meeting and exceeding sales targets, as communicated by Store Management
• Delegate responsibilities and hold Employees accountable for meeting productivity expectations
• Ensure that all Customer grievances are addressed promptly and in alignment with Company policies
• Communicate directives, policies, and guidelines in a clear, positive, and effective manner to ensure they are understood
• Maintain a professional environment that is motivated, positive, friendly, helpful, and productive
• Provide One Minute Meetings at the beginning of every Employee's shift, as well as every hour, to keep Staff informed of zones, breaks, promotions/sales, hourly sales/goal updates, etc.
• Control payroll by ensuring Employees clock in/out on time, take scheduled breaks, and cut hours during lulls in business/traffic
• Ensure all requirements necessary to open and close the Store are performed accurately each day
• Set an example of enthusiasm, knowledge, and understanding of the Dolls Kill brand image and products
• Ensure the timely execution of all merchandising and visual tasks according to HQ Visuals direction
• Be accountable for the Store's appearance, standards, and adherence to HQ Visuals direction
• Supervise the completion of merchandising/visuals tasks and projects assigned by the Store Manager, District Management, and/or HQ Visuals
• Maintain a replenished and fully-stocked Sales Floor
• Ensure the timely execution of all inventory related tasks, procedures, and operations
• Identify inventory issues and make inventory adjustments accordingly
• Supervise the completion of inventory tasks and projects assigned by the Store Manager, District Management, and/or HQ Visuals

Benefits

• Health, Dental, Vision, Life Insurance
• 401(k)
• Team member product discounts

What This Job Offers

• Job Type: Full-time
• Industry: Clothing, Clothing Accessories, Shoe, and Jewelry Retailers
• Number of Employees: 251-500 employees