Retail Sales Lead

Road Runner Sports•Norcross, GA

12d•$17 - $21

About The Position

Take your first step into leadership as a Retail Sales Lead ! You'll earn $19.50 hour (Base of $15.50 plus bonus of $4.00+ per hour) while working on your skills in developing other future leaders. Y ou will model and drive a WOW Customer Experience-focused selling culture, and provide consistent leadership and support to achieve or exceed sales and profitability goals. You will do this while consistently exemplifying, maintaining, and fostering the mission and values of Road Runner Sports. In partnership with the rest of the store's leadership team, you will lead your team by example within all areas of performance including but not limited to the WOW Experience, Fit Zone, and KPI Metrics. This position reports directly to the Retail Store Manager. About us Road Runner Sports is proud to have been recognized as the 2023 Footwear Retailer of the Year by Footwear Magazine. Founded in a San Diego garage over 41 years ago . Road Runner Sports has 52 stores across the country, and we are growing! Our Values, Mission & Purpose (we call them Our 6 Pillars ) are Be Different, Bring the WOW, Build something great together, Get Moving, Stay Active, and Live Healthy.

Requirements

High School diploma or equivalent required.
Associate’s degree from an accredited college or university and 1 year of related experience preferred, or equivalent combination of the education and experience
Minimum of 1+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred
Leadership skills including: Excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving and sound decision making skills, effective delegation and validation and the ability to efficiently execute daily priorities
Ability to work a flexible schedule, including nights and weekends depending upon the needs of the business
Ability to perform the basic functions of the job.
Effective interpersonal communication skills in both verbal and written format.
Must demonstrate an openness to feedback and ability to be open minded and adaptable to changing priorities

Responsibilities

Consistently maintain a positive can-do attitude and be open to feedback
Maintain a branded store experience through consistent visual execution, standards, and recovery
Develop, support, and retain a high-performance customer- team through consistent coaching, training and recognition
Ensure a WOW customer experience, including visual execution/standards and customer engagement
Create a culture of recognition and accountability that delivers exceptional customer experiences and drives sales & KPI results
Assess and analyze business trends utilizing all available reporting to problem solve business opportunities and take appropriate action
Validate and ensure execution of all omni-channel initiatives
Validate and ensure execution of all customer loyalty initiatives and activities
Assist store leadership in managing team member attendance and utilizing the labor flex tool to manage labor to the needs of the business
Responsible for organizing, planning and execution of all visual merchandising in store with partnership of entire management team
Address and resolve employee issues and/or concerns with appropriate partnership
Support and maintain strong inventory management and data integrity routines
Support and maintain strong operational execution and compliance activities
Support and maintain a safe work environment through ongoing safety training
Consistently coach and role model the selling behaviors that support the WOW Experience and the “100% Commitments.”
Availability and flexibility to scheduling of the needs of the business including irregular hours and evenings and weekends
Consistently conduct Quality Reviews (QR’s)
Conduct new hire training for all Fit Experts including “Perfect Fit Finder”.
Prepare and conduct thorough team meetings: specifically highlighting retail initiatives and areas of focus
Effectively open and close the store, and lead the sales floor in absence of the Store Manager
Other essential duties may be assigned from time to time