Retail Sales Lead (All Positions) - HIRING EVENT

DICK'S Sporting Goods•Ann Arbor, MI

1d•Onsite

About The Position

The Lead position at DICK’S Sporting Goods is crucial for executing brand standards and enhancing the teammate experience. Under the guidance of the Assistant Store Manager and Store Manager, the Lead acts as the in-store expert for their specific business or department. This role focuses on delivering exceptional customer service and providing clear direction to teammates. Key to this role is leading by example, demonstrating empathy, resilience, optimism, and collaboration. The Lead also contributes to team building and hiring by observing interviews and department tours, fostering a people-first culture through trust and respect, and contributing to store recognition. They are responsible for planning and organizing tasks up to 30 days in advance, aligning workforce for daily assignments, projects, and events, and strategically deploying teammates to meet brand standards and execute processes. The role also involves upholding merchandising standards, assisting store leadership with general supervision, training and onboarding teammates, and coaching others on various company procedures and goals. Ultimately, the Lead helps teammates understand their role in achieving organizational goals and delivering an exceptional shopping experience, while maintaining an inclusive, safe, and respectful store environment. They also ensure adherence to safety, loss prevention, and standard operating procedures, maintain confidentiality, and support the team across all store functions.

Requirements

Flexible availability - including nights, weekend, and holidays.
Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Nice To Haves

Prior retail sales experience (or customer-focused experience) preferred.

Responsibilities

Has a direct impact on both the execution of brand standards as well as the teammate experience.
Is the in-store expert of their business / department.
Focused on delivering the best service to our customers.
Providing direction to teammates.
Lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teammates.
Supports building and hiring a strong team by observing in-store interviews and department tours.
Builds a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.
Plans, organizes, controls 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events.
Strategically leverages teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.
Upholds company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Assists the store leadership team with general supervision in the store in accordance with Company policies and procedures, where applicable.
Assists with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates.
Prioritizes coaching and developing oneself and others; provides hands-on coaching and teaches the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.).
Leads by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering an exceptional shopping experience.
Creates an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
Maintains confidentiality of all Company information.
Takes an all-hands-on-deck approach to support the team across the store.
Performs other tasks as assigned by management.