Retail Sales Lead Apparel

DICK'S Sporting Goods•Gaithersburg, MD

20h•Onsite

About The Position

At DICK’S Sporting Goods, the Retail Sales Lead Apparel plays a critical role in creating confidence and excitement for athletes. This position directly impacts the execution of brand standards and the teammate experience. Under the guidance of the Assistant Store Manager and Store Manager, the Lead acts as the in-store expert for their specific business/department. The primary focus is on delivering exceptional customer service and providing direction to teammates. Key aspects of the role include leading by example, demonstrating empathy, resilience, optimism, and collaboration. The Lead contributes to building a strong, people-first culture, assisting with team development, and ensuring operational excellence.

Requirements

Flexible availability - including nights, weekend, and holidays.
Ability to stand, bend, stoop, reach, push, pull and lift up 15 to 35 lbs. items repetitively (up to 25 times per hour).
Ability to work extended periods of time (up to 4 hours) standing or walking.
Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Nice To Haves

Prior retail sales experience (or customer-focused experience) preferred.

Responsibilities

Have a direct impact on both the execution of brand standards as well as the teammate experience.
Be the in-store expert of their business / department.
Focus on delivering the best service to our customers.
Provide direction to teammates.
Lead by example, be empathic, relentless in the face of adversity, optimistic, and collaborative with teammates.
Support building and hiring a strong team by observing in-store interviews and department tours.
Build a people-first culture by connecting with every teammate in the store to build mutual trust, respect, and contribute to the strong store recognition culture.
Plan, organize, control 30-days out with the guidance of Assistant Store Manager; including building an effective approach and align on necessary workforce to execute daily assignments, game plans, projects, or store events.
Strategically leverage teammates to ensure brand standards are met, programs and processes are executed daily, and tasks are delegated based on their priority level.
Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
Assist the store leadership team with general supervision in the store in accordance with Company policies and procedures, where applicable.
Assist with training teammates on company procedures and programs; this includes onboarding new teammates and cross-training current teammates.
Prioritize coaching and developing oneself and others; provide hands-on coaching and teaches the “why” behind tasks, plans, and processes (e.g., Protection Plans, Scorecards, Loss Prevention, etc.).
Lead by example to support the vision of the organization and store by helping teammates understand how their responsibilities directly align to the common purpose, organizational goals, and delivering an exceptional shopping experience.
Create an inclusive store environment where everyone (teammates & customers) feels welcome and safe and is treated with respect.
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
Maintain confidentiality of all Company information.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned by management.