The ideal Store Support employee has a passion for fashion, is positive, energetic and enjoys providing excellent customer service while working at the point of sale. A day in a life includes assisting customers over the phone and at checkout with sales, returns and other transactions while delivering amazing customer service. The employee will keep the service quick, easy and fun by listening to customer needs and sharing their love for fashion. They will be a great team player by doing their part to keep the department 'runway ready,' including straightening up, lightly cleaning and restocking the cash wrap area and sales floor. Staying up on key fashion trends and products is essential to help customers with purchase decisions as necessary. Building relationships with customers by telling them about upcoming events, Nordstrom gift cards and Nordstrom Rewards program is also part of the role. Flexibility to support other areas of the store including order fulfillment and order pick-up is required.